Communications Manager, Global Operations and Workplace Reputation Team

Amazon is hiring a Communications Manager, Global Operations and Workplace Reputation Team in Nashville, United States. It pays $154k-$207k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include crisis communications, strategic communications and media relations.
Level classifies it as a mid-level role.
Level lists 20,000+ other open roles at Amazon.
The role was posted in the last few days.

AI in this role

Amazon is seeking a Communications Manager to own strategy and messaging for last-mile delivery operations and reputation issues.

crisis-communicationsstrategic-communicationsmedia-relationsspokesperson

Amazon’s last-mile delivery network touches millions of customers every day — and with that scale comes real scrutiny. Legislation, regulatory shifts, and coordinated advocacy campaigns can move fast, and the stories they generate don’t wait for anyone. This role puts you at the center of how Amazon identifies, understands, and responds to the issues that matter most to its last-mile delivery operations.

As Communications Manager, Last-Mile Issues and Campaigns, you'll own the communications strategy for a portfolio that touches aspects of Amazon's last-mile delivery model. Last-mile delivery touches regulation, safety, and public trust, and this role sits at the center of how we communicate across all of it. You'll lead strategic narrative development and scenario planning that keeps the team ahead of legislative shifts, emerging campaigns, and related issues. You'll coordinate across relevant business lines and communications teams, partnering with Policy Comms, Field Comms, and others, to bring the right expertise to bear at the right moment and ensure Amazon speaks with one clear, strategic voice. You'll draft the statements, talking points, and briefing documents that represent Amazon externally, and you'll manage the feedback and approval cycles that come with them. You'll spend as much time seeding stories and shaping narratives as you do managing the reactive moments that come with the portfolio.

You're a high-judgment communicator who doesn't flinch when things get complicated. You can hold multiple fast-moving situations at once without losing your footing, but what sets you apart is your ability to spot the issue before it breaks and start building the strategy, not just the response. You think clearly under pressure, write precisely on deadline, and know how to bring the right people together at the right moment. You're comfortable as an on-the-record spokesperson, and you know how to work with reporters to shape a story before it spirals. You think like a strategist, connecting dots across policy, operations, and reputation to protect and advance the business. You don't wait to be told there's a problem. You've already mapped the landscape, built the plan, and brought the right people to the table.

This is a strong independent contributor role that reports into the Core Operations Communications team within the Global Operations and Workplace Reputation team.

Key job responsibilities
Manage complex, fast-moving, and unexpected communications challenges with high judgment and professionalism.

Be precise under tight deadlines and prioritize and manage multiple situations simultaneously.

Effectively represent Amazon as an on-the-record spokesperson.

Work with reporters to correct and clarify breaking news stories.

Write, develop, and manage approvals of external communications materials dealing with sensitive and timely topics.

Participate in multi-stakeholder emergency response meetings to provide insight and guidance from an external communications point-of-view.

A day in the life
You might start your morning scanning media coverage and legislative trackers to flag any new developments that could affect Amazon’s last-mile operations — then pull together a quick brief for a leader heading into a sensitive meeting. By midday, you could be on a call with legal and public policy partners to assess the communications implications of a pending bill or regulatory action, working through the messaging framework and drafting an initial statement. In the afternoon, you may shift to handling a reactive media inquiry on a breaking story, coordinating approvals in real time while staying in close contact with the reporter to manage the narrative. You’ll close out by updating scenario plans for upcoming legislative milestones and checking in with issues managers across the team to make sure nothing’s falling through the cracks.

About the team
We’re a team of strategic communicators responsible for telling the story of how Amazon gets people their packages — from the first mile to the last. We work across organizational boundaries to develop integrated communications strategies that inform, engage, and build trust with the audiences that matter most. We use data to shape our decisions, and we anticipate and mitigate reputational headwinds through cross-channel efforts. We value thoughtful collaboration, creative problem-solving, and a commitment to getting the details right.

On the issues side of the team, we move fast and we move together. When a legislative campaign or regulatory challenge emerges, we’re the ones coordinating the response — aligning messaging across legal, policy, and business partners and making sure Amazon’s voice is clear, consistent, and credible. We’re building for the long term — investing in mechanisms, relationships, and talent that will scale as Amazon grows. If you want to do meaningful work alongside colleagues who care deeply about their craft and support each other’s growth, this is the team for you.

Basic qualifications

- Bachelor's degree
- 7+ years of recent professional communications or public relations experience

Preferred qualifications

- Experience in verbal and written communication for executive level leaders
- Experience driving direction and alignment with cross-functional teams

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, NY, New York - 153,500.00 - 207,100.00 USD annually
USA, TN, Nashville - 125,600.00 - 169,500.00 USD annually
USA, VA, Arlington - 139,500.00 - 188,300.00 USD annually
USA, WA, Seattle - 139,500.00 - 188,300.00 USD annually

How we rate this

Communications Manager, Global Operations and Workplace Reputation Team at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Communications Manager, Global Operations and Workplace Reputation Team is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is $154k-$207k a year.
The role is based in US, TN, Nashville.
The job was posted on November 7, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Crisis CommunicationsStrategic CommunicationsMedia RelationsSpokesperson

Questions you could be asked

Tell me about a project where crisis communications was part of your work. What did you do?
Tell me about a project where strategic communications was part of your work. What did you do?
Tell me about a project where media relations was part of your work. What did you do?
Tell me about a project where spokesperson was part of your work. What did you do?

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List these exact terms on your resume: Crisis Communications, Strategic Communications, Media Relations, and Spokesperson. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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