Content Developer, Customer Trust Content Management

Amazon is hiring a Content Developer, Customer Trust Content Management for a remote role open to applicants in India. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
This is listed as a remote role.
The posting mentions content strategy, technical writing and information architecture among its tools and skills.
Level classes it as a mid-level role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Create and edit standard operating procedures and customer communications for risk and fraud operations.

content-strategytechnical-writinginformation-architectureeditingcommunication

Do you love creating and editing helpful process documents and strategic, customer-facing communications? Are you passionate about developing clear, concise, and straightforward content for internal and external audiences? Do you have a proven track record of delivery high-quality content in a fast-paced environment? If you enjoy driving improvements in content readability, discoverability, and usability, then we'd love to talk to you about joining the Customer Trust Content Management (CTCM) team as a Content Developer.

Key job responsibilities
As a Content Developer, you will be responsible for developing standard operating procedure (SOP) documents for risk and fraud associates and email communications for Amazon's customers. With the help of our style guide, you will document operational processes and create messaging for a global audience. You are not a copy editor, you are the owner of the investigator and customer experience.

You will work with global stakeholders to understand the business priorities and legal requirements that drive the need for high-quality content. It's important that you are self-motivated to look around corners for ways to improve the reader experience. Amazon is a fast-paced environment, and you must be committed to partnering with internal and external stakeholders to deliver high-quality content that responds to the rapidly changing seller landscape.

In addition to working on content projects, you will also contribute to team-level goals and initiatives. You will be expected to work on content projects, team-level goals and initiatives, and ad-hoc tasks simultaneously. You will troubleshoot tool issues impacting content that we support and flag issues to the relevant tech teams.

About the team
The CTCM team supports associates by updating and managing content to support global operations. We use data to make decisions about our content, and we advocate for the associates and the seller experience while balancing advocacy with the need for action. We measure success by having clear and simple content that answers readers' questions before they arise. We have team members based in Costa Rica, Republic of Ireland, India, the UK, and the US.

Basic qualifications

- Bachelor's degree in English, Communications, Linguistics, or a related field
- Strong content strategy and information architecture skills.
- Demonstrated success at learning and explaining business processes.
- Good judgment and effective communication.

Preferred qualifications

- Master's degree in English, Communications, Linguistics, or a related field

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Content Developer, Customer Trust Content Management at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Content Developer, Customer Trust Content Management is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, KA, Bengaluru and is marked remote.
The job was posted on September 1, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Content StrategyTechnical WritingInformation ArchitectureEditingCommunication

Questions you could be asked

Tell me about a project where content strategy was part of your work. What did you do?
Tell me about a project where technical writing was part of your work. What did you do?
Tell me about a project where information architecture was part of your work. What did you do?
Tell me about a project where editing was part of your work. What did you do?
Tell me about a project where communication was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Content Strategy, Technical Writing, Information Architecture, Editing, and Communication. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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