Continuous Improvement and Customer Engagement Manager

Are you passionate about driving operational excellence, data-led decision making, and customer success? Join DP World as a Continuous Improvement and Customer Engagement Manager, where you'll lead improvement projects, shape customer onboarding solutions, and use business intelligence to deliver measurable results across our Control Tower operation in Limerick, Ireland. 

About the Role:

As the Continuous Improvement and Customer Engagement Manager, you will play a key role in identifying opportunities to improve operational performance, supporting customer implementations, and delivering insightful reporting that drives business decisions. Working closely with Operations, Information Technology, Procurement, and customers, you will lead projects from concept through to delivery while ensuring exceptional customer engagement and service standards.

How you will contribute:

• Develop, maintain, and enhance business intelligence dashboards and reporting to support operational and customer performance. 

• Analyse operational data to identify trends, opportunities for improvement, and cost-saving initiatives. 

• Lead continuous improvement projects, from solution design and business case development through to implementation and delivery. 

• Manage the successful onboarding and implementation of new customers into the Control Tower operation. 

• Act as the primary point of contact during implementation projects, building strong customer relationships and managing stakeholder expectations. 

• Collaborate with Operations and Information Technology teams to deliver process, system, and reporting enhancements. 

• Facilitate project meetings, coordinate activities, and ensure key milestones are achieved. 

• Drive standardisation of best practices and support teams in adopting new processes, systems, and tools.

• Provide ad hoc analysis, reporting, and business support to internal stakeholders and customers.

What you will bring:

• Experience within logistics, supply chain, transport, or Control Tower operations environments. 

• Strong experience managing customer relationships and coordinating projects or business improvement initiatives. 

• Advanced Power BI skills with the ability to create meaningful dashboards, reports, and data visualisations. 

• Strong analytical capability, including advanced Microsoft Excel skills and data-driven problem solving. 

• Excellent stakeholder management and communication skills, with the confidence to represent the business in customer and project discussions. 

• Proven ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail. 

• A proactive and collaborative approach, with a passion for continuous improvement and delivering outstanding customer experiences. 

• Experience with Transportation Management Systems or Warehouse Management Systems would be advantageous.

Compensation

DP World offers exciting and challenging roles within a growing international organization. We strive to hire and develop the right people, locally and globally, stimulating personal growth and self-development within an informal atmosphere. We offer a market competitive compensation package.

About DP World

Trade is the lifeblood of the global economy, creating opportunities and improving the quality of life for people around the world. DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally.

With a dedicated, diverse and professional team of more than 120,000 employees spanning 75 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics and Technology – and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

What's more, we're reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimising disruptions from the factory floor to the customer’s door.

WE MAKE TRADE FLOW

To Change What's Possible For Everyone

#LI-LC3