Cross plant Technical support

Job Description:

1. IT access management & Technical support 

• Manage the IT equipment fleet

• Provide L1 support for IT incident, act as ISR under delegation 

• Coordinate with global IT team for escalation

2. Hardware, Office Equipment & PPE support 

• Manage office equipment and stock: meeting rooms,  printer consumables, office supplies, etc.

• Distribute, track and renew PPE 

• Maintain inventory and equipment lifecycle

• Interface with supplier for repairs and replacement 

3. KPI Development & performance monitoring 

• Define performance indicator (support SLA, Equipment availability, incident, compliance) .

• Automate or consolidate monthly reporting 

• Analyse trends and propose improvement actions

• Present KPI results to manager and leadership 

4. Purchasing, Finance & Budget Management 

• Manage purchase requests (Production tools, Equipment, Consumables, PPE, Services, etc.) .

• Follow up with supplier quotes, orders, deliveries

• Prepare the annual budget AOP, forecast, and monthly report 

• Ensure compliance with finance processes (PR, PO, GR and IR) 

5. Safety Ambassador role 

• Promote EHS best practice within team 

• Participate in safety audit and internal inspection 

• Ensure compliance of equipment and work areas

6. Coordination and communication 

• Act as the main point to contact with IT, Facility, Security, EHS, Procurement, HR and Finance

• Communicate procedures, changes and best practices 

• Lead small internal project 

• On-Site supplier support

• Newcomer onboarding support.

Education:  Bachelor degree. Master's degree or advanced certification.

REQUIRED SKILLS

Technical and Soft Skills:

Purchasing and finance process knowledge 

Tools such as SAP, Google Workspace, Microsoft office 

Project management 

Safety leadership 

Autonomy and reliability 

Strong organization and prioritization 

LANGUAGE: Fluent English both in written and oral speaking. Required for technical exchanges and daily communication

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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