Level

AmazonPosted 1w ago

CSJP Team Mgr Retail, CS

CSJP Team Mgr Retail, CS at Amazon scores 0 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

CN, 21, Dalianmidfull-time

AI in this role

Manage retail customer service operations, team performance, and KPI achievement.

team-managementcustomer-serviceleadershipkpi-tracking
•Execute operation process and achieve operation target
•Responsible for the KPI achievement
•Set up the team goal align with the operational target and execute the operation plan of the teams managing
•Lead, educate, and correct the Team Leaders the team CSAs on their performance, competence, and attitude of work
•Play as a role model in the team
•Deep dive and identify issues in the management work and resolve in a timely manner
•Communicate ,listen, influence, care people, set up trust and respects in the team
•Sense of urgency
•React, and resolve any issue and problem independently
•Flexible in working hours and working day
•Resolve serious complaint if necessary and enhance customer experience


Basic qualifications

- Experience demonstrating leadership and people management in Customer Service or customer facing roles

Preferred qualifications

- Speak, write, and read fluently in English

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Team ManagementCustomer ServiceLeadershipKpi Tracking

Questions you could be asked

  1. Tell me about a project where team management was part of your work. What did you do?
  2. Tell me about a project where customer service was part of your work. What did you do?
  3. Tell me about a project where leadership was part of your work. What did you do?
  4. Tell me about a project where kpi tracking was part of your work. What did you do?

Adapt your resume

  • List these exact terms on your resume: Team Management, Customer Service, Leadership, and Kpi Tracking. An applicant tracking system matches the wording, not the idea.
  • Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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