AmazonCSJP Team Mgr Retail, CS
Amazon is hiring a CSJP Team Mgr Retail, CS. Level rates it ; you can apply on Amazon.
Level's read on this job
- Level rates this role Little AI ●○○○: aI is not part of the work.
- Tools and skills the posting cites include team management, customer service and leadership.
- Level classifies it as a mid-level role.
- Level lists 20,000+ other open roles at Amazon.
AI in this role
Manage retail customer service operations, team performance, and KPI achievement.
•Responsible for the KPI achievement
•Set up the team goal align with the operational target and execute the operation plan of the teams managing
•Lead, educate, and correct the Team Leaders the team CSAs on their performance, competence, and attitude of work
•Play as a role model in the team
•Deep dive and identify issues in the management work and resolve in a timely manner
•Communicate ,listen, influence, care people, set up trust and respects in the team
•Sense of urgency
•React, and resolve any issue and problem independently
•Flexible in working hours and working day
•Resolve serious complaint if necessary and enhance customer experience
Basic qualifications
- Experience demonstrating leadership and people management in Customer Service or customer facing roles
Preferred qualifications
- Speak, write, and read fluently in English
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
How we rate this
CSJP Team Mgr Retail, CS at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where team management was part of your work. What did you do?
- Tell me about a project where customer service was part of your work. What did you do?
- Tell me about a project where leadership was part of your work. What did you do?
- Tell me about a project where kpi tracking was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Team Management, Customer Service, Leadership, and Kpi Tracking. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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