CSR Projects Communications & Engagement Manager (Quản lý Truyền thông & Gắn kết các Dự Án Hỗ Trợ Cộng Đồng)

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Purpose / Mục tiêu vị trí

The CSR Project Manager leads the end-to-end planning, delivery, monitoring and continuous improvement of community investment programmes aligned with Prudential Group and local CSR priorities. The role manages budgets, partners, risks and stakeholder engagement to deliver measurable, sustainable outcomes for communities, strengthen employee participation and support Prudential Vietnam’s reputation as a responsible business.

Job Responsibilities / Phạm vi công việc

1. CSR programme and project management

• Translate Group and local CSR priorities into annual project plans, scopes, budgets, timelines, governance and measurable outcomes.

• Lead assigned projects from design and partner selection through implementation, monitoring, evaluation and close-out.

• Manage project budgets, procurement coordination, documentation and resources in accordance with approved plans and company policies.

• Monitor milestones, deliverables, risks, issues and dependencies; implement timely corrective actions and escalate material matters to the CSR Senior Manager.

2. Partnership and stakeholder management

• Represent Prudential Vietnam in working relationships with NGOs, INGOs, government agencies, community partners and other stakeholders, in consultation with the CSR Senior Manager.

• Establish clear partner deliverables, reporting requirements and governance; review performance and address delivery or compliance gaps.

• Coordinate cross-functional support from Communications, Finance, Procurement, Risk, Legal and relevant business teams.

3. Monitoring, evaluation and reporting

• Develop and maintain practical monitoring and evaluation frameworks, indicators, data-collection tools and reporting processes.

• Track outputs, outcomes, beneficiary reach, budget utilisation and lessons learned to support evidence-based improvement.

• Prepare accurate and timely updates, dashboards and presentation materials for local leadership, Group and regional stakeholders.

4. CSR communications and employee engagement

• Partner with Communications to develop accurate, responsible and engaging CSR content and project stories for internal and external channels.

• Plan and deliver employee volunteering and engagement activities that support project objectives and a positive employee experience.

5. Governance and continuous improvement

• Maintain complete and audit-ready project records, master data and supporting documentation.

• Identify emerging community needs and contribute to the development of new proposals and initiatives.

• Perform other relevant duties assigned by the CSR Senior Manager.

Job Accountability / Trách nhiệm chính

Performance Measures / Kết quả công việc

• Delivery of approved CSR projects and annual objectives.

• Effective stewardship of budgets, partners, project risks and controls.

• Reliable monitoring, evaluation, impact data and management reporting.

• Meaningful stakeholder relationships, employee engagement and responsible CSR communications.

• Achievement of agreed annual PRUSuccess objectives and project KPIs.

• Delivery against approved scope, schedule, budget and quality standards.

• Timeliness and accuracy of project, financial and impact reporting.

• Partner performance and stakeholder/employee engagement results.

• Effective risk mitigation, with no material control breaches and no substantiated audit findings attributable to the role.

Job Requirements / Yêu cầu

A. Qualifications / Bằng cấp

• University degree in social sciences, development studies, communications, business administration or a related field.

B. Experience / Kinh nghiệm

• At least 5 years of relevant experience in CSR, community investment, sustainable development or end-to-end project management, preferably in health, education or community safety.

• Demonstrated experience managing budgets, implementation partners, monitoring and evaluation, reporting, communications and employee engagement activities.

• Experience working with NGOs, INGOs, government agencies or community organisations; an established relevant network is an advantage.

C. Knowledge and Skills / Kiến thức và kỹ năng

Mandatory / Bắt buộc:

• Strong project and programme management skills, including planning, budgeting, implementation, monitoring, evaluation and reporting.

• Strong stakeholder, partnership and cross-functional management skills.

• Excellent written and verbal communication, presentation, facilitation and employee-engagement skills.

• Analytical thinking, sound judgement, problem-solving and a results-oriented approach.

• Working knowledge of risk management, governance, data quality and responsible impact communication.

• Fluency in Vietnamese and professional proficiency in English; willingness to travel to project sites.

• Proficiency in Microsoft Word, Excel and PowerPoint; ability to prepare clear dashboards and management presentations.

D. Core Competencies / Năng lực cốt lõi

• Execution excellence, accountability and effective prioritisation.

• Collaboration, influence and resilience in a dynamic environment.

• Integrity, empathy, cultural sensitivity and commitment to sustainable community impact.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.