CTL-Quick Commerce Last Mile, Quick Commerce Last Mile

Amazon is hiring a CTL-Quick Commerce Last Mile, Quick Commerce Last Mile in Pune, India. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Level classifies it as a mid-level role.
Level lists 20,000+ other open roles at Amazon.
The role was posted in the last few days.

AI in this role

At Amazon, we're working to be the most customer- eccentric company on earth. To get there, we need exceptionally talented, bright, and self driven people. Amazon is seeking Team leads for our transportation team. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers

We're seeking a Channel Team lead for our Delivery center. In this role you will be responsible for I H S operations at our DCs & EDSP mangement. and support the DC manager in performance management and driving the operational plan 7 deliver defined above goal performance.

Title: Channel Team Lead
Location: Mumbai

Essential Functions

-Job Description · Account Identification & Acquisition: Market mapping and Identification of potential retail stores for time bound Acquisition, induction and onboarding of new accounts (I.H.S stores) in the assigned territory.
· Account Management: Managing and driving the growth of the Channel partners/stores’ business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon.
· Field Visits: Visiting stores on a daily/weekly/monthly basis.
· Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs.
· Work on the ground to enable network with new product launches and partner with the operations and other teams.
· Reporting: Maintaining & publishing routine reporting on the stores current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory.
· Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team of associates for managing their targets.
· Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth.
· Work with Stores/channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.
· Enhance Engagement with accounts to improve business and increase retention.
· Drive stores against goals (Volume, FTR and other key metrics).
· Handling day to day operational escalations.
· Internal/External Stake holder management.
· Support station operations and/or customer deliveries.

Essential Skills

Strong leadership capabilities and people management skills
Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.

Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.

Basic Qualifications
* Bachelor Degree / MBA.
* Preferably from Sales/Telecom background
* Advanced Excel and Communication skills
* Operations/People Handling skills

Key job responsibilities
The Ops Manager, leads an operation for +20k packages. Manages On-The-Road execution encompassing to Delivery Service Partners, and Drivers on route and develops strategies to streamline these operations. Leads a team of UTR & OTR TLs and +30 Associates, being the owner of solving complex problems and making key decisions and escalations on behalf of their team. Fosters a Culture of Safety. Responsible for protecting service levels monitoring and improving drivers and associates performance. Assembles the right team, assigns the tracking strategy, and controls the operation to ensure timely and successful Last Mile delivery.

Basic qualifications

- Bachelor's degree or equivalent training or certifications
- Bachelor's degree or above, or MBA
- Bachelor's degree, or 2+ years of solving problems with technology in the Telecommunications industry experience
- Experience in handling operations teams and establishing new processes
- * Advanced Excel and Communication skills

Preferred qualifications

- Ph.D. in computer science, computer engineering, or related field, or experience working for Amazon or any Amazon subsidiary or affiliate
- 2+ years of sales experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

CTL-Quick Commerce Last Mile, Quick Commerce Last Mile at Amazon rates 37 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

CTL-Quick Commerce Last Mile, Quick Commerce Last Mile is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in IN, MH, Pune.
The job was posted on November 11, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon