Custody Services, Associate 2

Key Responsibilities

Corporate Action Research & Event Validation

·    Research and analyze corporate action announcements received from custodians, issuers, stock exchanges, depositories, and market vendors.

·    Review and interpret mandatory, mandatory with choice, voluntary, income, and informational corporate action events.

·    Verify announcement details against secondary market sources to ensure completeness and accuracy.

·    Validate key event attributes including:

·    Ex-Date

·    Record Date

·    Payment Date

·    Election Deadlines

·    Option Details

·    Entitlement Ratios

·    Cash Rates

·    Restrictions and Conditions

·    Monitor revisions, cancellations, and event updates throughout the announcement lifecycle.

·    Ensure all event data is accurately maintained within corporate action processing systems.

Notification Creation & Release

·    Prepare and release client notifications within established deadlines.

·    Verify event narratives, option descriptions, and election instructions prior to release.

·    Ensure notifications accurately reflect market announcements and custodian requirements.

·    Perform notification quality checks before final release.

·    Monitor pending notification queues and ensure timely completion of work items.

·    Escalate late announcements or incomplete market information when required.

Workflow & Exception Management

·    Manage research and notification workflow queues on a daily basis.

·    Review and clear system-generated exceptions and validation alerts.

·    Investigate discrepancies between primary and secondary sources.

·    Coordinate with internal teams to resolve event setup issues.

·    Track outstanding items and meet all operational service level commitments.

Risk & Control Responsibilities

·    Execute all assigned controls in accordance with Corporate Actions operating procedures.

·    Perform maker-checker activities where applicable.

·    Maintain supporting evidence for key controls and reviews.

·    Escalate potential notification errors, missed deadlines, or processing risks promptly.

·    Adhere to State Street operational risk, compliance, and audit requirements.

·    Participate in control testing, audit requests, and quality assurance reviews as required.

Client & Business Support

·    Support Client Service teams with notification-related inquiries.

·    Respond to internal stakeholder questions regarding corporate action event details.

·    Assist in resolution of client election and notification exceptions.

·    Provide timely updates on event status and outstanding issues.

Continuous Improvement

·    Identify opportunities to improve efficiency, quality, and risk controls.

·    Participate in automation, standardization, and process improvement initiatives.

·    Contribute ideas to reduce manual touch points and improve notification accuracy.

·    Support implementation of new processes and system enhancements.

Required Skills & Qualifications

Education

·    Bachelor's Degree in Commerce, Finance, Accounting, Business, Economics, or related discipline.

Experience

·    1 to 4 years of experience in:

·    Corporate Actions

·    Custody Operations

·    Fund Accounting

·    Investment Operations

·    Securities Operations

·    Financial Services Operations

Technical Knowledge

Preferred understanding of:

·    Mandatory Corporate Actions

·    Voluntary Corporate Actions

·    Income Events

·    Equity and Fixed Income Securities

·    Market Deadlines and Election Processing

·    SWIFT Messaging Standards

·    Custody and Fund Accounting Concepts

Systems Knowledge (Preferred)

·    MCH

·    GCAS

·    Bloomberg

·    Microsoft Excel

·    Outlook

·    Internal Corporate Actions platforms and workflow tools

Competencies

·    Strong analytical and research skills

·    Attention to detail

·    Ability to interpret complex market announcements

·    Effective written and verbal communication

·    Risk and control awareness

·    Time management and prioritization

·    Ability to work under tight market deadlines

·    Team collaboration and stakeholder management

·    Problem solving and investigation skills

Key Performance Indicators (KPIs)

KPITarget Area

Notification Timeliness

SLA Adherence

Notification Accuracy

Error-Free Releases

Queue Management

Aging Reduction

Exception Resolution

Timely Closure

Operational Quality

Low Error Rate

Control Compliance

100% Completion

Productivity

Daily Work Item Completion

Client Service Support

Timely Responses

Risk Management

Zero Missed Elections due to Research Error

Career Path

Associate 2  →  Senior Associate  →  Officer  →  AVP  →  VP

This role builds foundational expertise in global corporate actions research, event interpretation, client notification management, operational risk control, and market event processing, preparing employees for future supervisory and management responsibilities within Corporate Actions Operations.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds, experiences and perspective are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome the candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift program and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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