Customer assistant - Beauty - Guildford

Marks & Spencer is hiring a Customer assistant - Beauty - Guildford. Level rates it ; you can apply on Level.

AI in this role

Provide personalized beauty and fashion advice, styling, and customer service in a fast-paced retail setting.

sparks-app

customer-servicestylingretail-sales

Work Pattern

Week 1:
Sunday 08:00 - 17:00
Monday 12:00 - 16:00
Thursday 12:00 - 16:00

Week 2:
Monday 12:00 - 16:00
Tuesday 12:00 - 16:00
Friday 12:00 - 16:00
Saturday 12:00 - 16:00

Join M&S as a Customer Assistant in our Fashion, Home & Beauty section, where you’ll play a vital frontline role in delivering a market leading customer experience. This isn’t just a retail job – it’s a role for people who love pace, graft, and playing their part in delivering our transformation.

We’re looking for fashion-forward, confident people who are passionate about helping customers feel their best, whether that’s through 1 to 1 styling in suits, offering a five-star bra fit experience or a tailor-made beauty routine. You’ll be someone who knows how to build rapport quickly, listens to customer needs, and confidently recommends products both in-store and online.

At M&S, our customers don't wait. You’ll be operating in a high-demand environment, rolling your sleeves up and getting stuck in, no matter how busy the day gets.
You’ll create genuine 1 to 1 connection with customers through fitting appointments and style advice, tapping into your knowledge of the latest trends and tailoring your recommendations to their unique needs.
Efficiency and effectiveness are non-negotiable. You’ll keep standards sky-high while balancing speed and accuracy, even when the pressure is on.
Being digitally confident is essential. You'll utilise our digital tools, such as the Sparks App and in-store devices, to provide a personalised five-star service.
Flexibility is vital. Retail moves fast – and you’ll move faster. You’ll adapt to where you’re needed, when you’re needed, always ready to meet the next challenge head-on.

If you’re ready to take the lead in delivering exceptional service and bringing the M&S style experience to life, this is your moment. Take Your Marks and apply today.

How we rate this

Customer assistant - Beauty - Guildford at Marks & Spencer rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Key facts

Customer assistant - Beauty - Guildford is an open job at Marks & Spencer.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in United Kingdom.
The job was posted on October 2, 2026.
Seniority: junior.
Applications are handled by Marks & Spencer. Apply on Marks & Spencer

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Customer ServiceStylingRetail SalesSparks App

Questions you could be asked

Tell me about a project where customer service was part of your work. What did you do?
Tell me about a project where styling was part of your work. What did you do?
Tell me about a project where retail sales was part of your work. What did you do?
What's a project where you used Sparks App hands-on?

Adapt your resume

List these exact terms on your resume: Customer Service, Styling, Retail Sales, and Sparks App. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

Want an expert to read your CV for this job?

Free. Send your CV and the role you want next. We reply by email within 2 to 4 business days.

Get a free CV review