Customer Banking Specialist - Donald

Commonwealth Bank of Australia is hiring a Customer Banking Specialist - Donald. Level rates it ; you can apply on Commonwealth Bank of Australia.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
The posting mentions customer service, retail banking and financial advice among its tools and skills.
Level classes it as a mid-level role.
Commonwealth Bank of Australia has 207 other open roles on Level.
Posted within the past two weeks.

AI in this role

Deliver exceptional customer service and support retail banking clients with accounts, products, and in-branch technology.

customer-serviceretail-bankingfinancial-adviceproblem-solving

Please note that rosters are predetermined. Before applying, please ensure you are available to cover the following roster:

Monday 9.15am-1.15pm

This role requires frequent travel across branches in the Area, with the expectation that you may work from a different branch each day depending on operational needs.

Do work that matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We’ve been serving our local communities for over 100 years, with market-leading products, services and technology.

What we do has real impact at all stages of people’s lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you’ll positively impact our customers’ lives, and be there for them when they need us.

See yourself in our team

As the Customer Banking Specialist, you’ll:

Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice

Support customers with enquiries, maintenance on accounts and process applications for credit products
Provide options for the customer through education & demonstration of our in-branch technology and digital banking options

Problem solve & provide effective solutions whilst championing our processes, procedures & drive our risk-adverse culture

We’re interested in hearing from people who have

Proven experience delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality

Excellent communication skills & the ability to articulate financial terms in a clear way

The ability to ask the right questions, find solutions, act with integrity and place the customer at the centre of everything you do

Ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions

A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

Aboriginal &/or Torres Strait Islander people encouraged to apply

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 11/11/2026

How we rate this

Customer Banking Specialist - Donald at Commonwealth Bank of Australia rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Customer Banking Specialist - Donald is an open job at Commonwealth Bank of Australia.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in VIC Central Victoria Area.
The job was posted on October 29, 2026.
Seniority: mid.
Applications are handled by Commonwealth Bank of Australia. Apply on Commonwealth Bank of Australia

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer ServiceRetail BankingFinancial AdviceProblem Solving

Questions you could be asked

Tell me about a project where customer service was part of your work. What did you do?
Tell me about a project where retail banking was part of your work. What did you do?
Tell me about a project where financial advice was part of your work. What did you do?
Tell me about a project where problem solving was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Customer Service, Retail Banking, Financial Advice, and Problem Solving. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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