Customer Banking Specialist - Shepparton (52hrs/fortnight)

We are looking for a Customer Banking Specialist to join our Shepparton branch on a part-time basis.

Please note this is a rotating roster so please ensure you are available to cover the following schedule:

Rotating roster: 52hrs per fortnight with every second Thursday off

Week 1: 29hrs

Monday: 9:00am - 4:15pm

Tuesday: 10:30am - 4:00pm

Wednesday: 10:30am - 4:00pm

Thursday: 9:30am - 4:00pm

Friday: 9:30am - 4:15pm

Week 2: 23hrs

Monday: 9:00am - 4:15pm

Tuesday: 10:30am - 4:00pm

Wednesday: 10:30am - 4:00pm

Thursday: non-work day

Friday: 9:30am - 4:15pm

See yourself in our team 

The Retail Bank is the public face of CommBank - in branches, on the phone, through video conferencing and online. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. 

Do work that matters 

In this role you will work collaboratively with your Branch Manager and colleagues to deliver outstanding outcomes for every customer you deal with. Your understanding of your customers and the Bank’s offerings means you always know the right specialist to refer customers to for their more complex needs.  

More specifically you will:  

• Build a personal connection with customers through meaningful conversations   
• Work with customers to help them use our in-branch technology and digital banking options  
• Ask about and respond to customers’ transactional needs in the branch, ensuring they leave satisfied  
• Perform interviews and process applications for personal loans, credit cards and associated products  
• Proactively call customers to build rapport and invite them into the branch for a Financial Health Check or an appointment with a specialist  
• Adhere to the Bank’s processes and procedures, including accurately reconciling transactions and reviewing customers’ financial positions  
• Engage with customers by participating in community events and fundraising activities  
• Look out for the safety and wellbeing of your team  
• Use tools to capture customer feedback, and take action to correct any service breaks and drive improvement  

We’re interested in hearing from people who:

• Have the ability to ask the right questions and find the right solutions, to act with integrity and place the customer at the centre of everything you do 
• Can bring your passion for service excellence and, whilst being comfortable working independently, you will also be able to refer our customers to other specialist team members in order to better serve their needs 
• Can demonstrate an ability to work in a busy, commercial and driven retail environment whilst seeing the big picture for customers and providing them with holistic solutions 
• Most importantly you’ll need to have a genuine passion for the customer and for doing the right thing to ensure we’re putting our customer’s needs first.   

If this sounds like the role for you then we would love to hear from you. Please apply today!    

Aboriginal &/or Torres Strait Islander people are encouraged to apply.

Please note: Following submission of your application, you may be invited to complete an online assessment and digital interview. If you receive an invitation, we recommend completing it within 24 hours, although links will remain active 48 hours. Completion of these assessments supports us in progressing your application through the recruitment process. Once expired, testing links cannot be reset. 

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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