Customer Claims & Dispute Senior Accountant

Job Description

‘This role is a 1-year fixed term contract’ 

About the role 

As our Customer Claims & Dispute Sr. Accountant, you'll play a key role in delivering high-quality claims and dispute management within our Order-to-Cash organization. You'll review and resolve customer claims, analyse documentation and evidence, collaborate with internal and external stakeholders, and ensure timely processing in line with service levels and compliance requirements. Your work will help maintain strong customer relationships while supporting process excellence across a global business.  

Required Qualifications 

• Analysed claim coverage, liability and damages to determine claim eligibility and settlement outcomes.  

• Managed claims portfolios, including complex or high-risk cases, while meeting service level agreements and key performance indicators.  

• Prepared claim recommendations, settlements, denials and credit notes in accordance with policy and regulatory requirements.  

• Used SAP, High Radius or comparable claims and dispute management systems to process and resolve customer claims.  

• Worked in an international customer service environment and delivered results against agreed deadlines and performance targets.  

• Demonstrated fluent English at C1 level or above, plus proficiency in one additional European language.  

Preferred Qualifications 

• Worked within a Shared Service Centre environment focused on process optimisation and operational excellence.  
• Applied Lean Management principles or automation tools to improve business processes.  

What you'll build 

• Efficient and compliant claims resolution processes that deliver a positive customer experience.  

• Strong working relationships with customers, logistics providers, collections teams and internal stakeholders.  

• Accurate claim documentation, audit-ready records and timely execution of settlements and recoveries.  

• Continuous improvements that enhance quality, efficiency and service delivery across the claims function.  

If you've worked in a claims, disputes or customer service role where you balanced customer needs with policy compliance, you'll feel at home here. What matters most is your ability to make sound decisions, prioritise effectively and maintain quality while managing multiple cases.  

Life on the team 

The Order-to-Cash team supports the LEGO Group through consistent, high-quality and customer-focused process execution. We're building a department where collaboration, process excellence, quality and a positive working environment go hand in hand. You'll join colleagues who are committed to continuous improvement, enjoy working together and take pride in delivering value for customers and the wider business.  

What success looks like 

Success in this role means resolving claims accurately, meeting service commitments and helping shape a sustainable, high-performing claims function. You'll become a trusted partner to customers and colleagues, contribute to process improvements and support the evolution of the Order-to-Cash organisation. Working closely with customers, logistics providers, collections teams and internal stakeholders, you'll help ensure efficient execution and strong operational performance across the claims process.  

#EL – LI1 

Applications are reviewed on an ongoing basis. However, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to any advertised closing date. So, if you're interested in this role we encourage you to apply as soon as possible.

What’s in it for you?

Here is what you can expect:

Family Care Leave - We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing - We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

Colleague Discount – We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

Your workplace: Your workplace will be the office, store or factory specified in this advert.

Hybrid Working: Our hybrid work model, Best of Both offers you the option of flexibility to work from home up to two days per week. Your People Leader will discuss the principles of the model, including how this option applies to your role and team.

Learn more about our benefits, culture and workplace experience here

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age and religion) to apply for roles in our team.

The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

Join the LEGO® team today.