Customer Experience Associate FR - Ecommerce

Brevo is hiring a Customer Experience Associate FR - Ecommerce in Noida, India. Level rates it ; you can apply on Brevo.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Level classifies it as a junior role.
Level lists 22 other open roles at Brevo.

AI in this role

At Brevo, we’re not just building a CRM. With our technology, we’re helping millions of organizations build lasting relationships with their customers.
From emails and SMS to WhatsApp, Chat, and Marketing Automation, our tools are intuitive, powerful, and built to scale with every ambition. We give businesses a clear view of the customer journey, so they can focus on what matters: connection.
As a certified B Corp, we’re proud to grow with purpose, committed to high standards of social and environmental impact, not just performance.
Today, more than 500,000 businesses across 180 countries—from NGOs like Amnesty International to global brands like Carrefour, eBay, Louis Vuitton, and Michelin—trust Brevo to engage their audiences, cut through complexity, and deliver results. Our reliable technology and 75+ integrations help them create unparalleled customer experiences, without the usual tech headaches.
In 2024, we reached €179M ARR with nearly 1,000 team members worldwide. And we’re just getting started!

Brevo is one of the world’s leading CRM and marketing platforms, helping businesses build strong customer relationships through connected, omnichannel experiences.

Within Brevo, our Ecommerce Business Unit powers targeted marketing, customer engagement, and revenue growth for over 50,000 merchants globally, primarily across the US and Europe. Our technology is trusted by leading international brands, including Levi’s, Louis Vuitton, Tissot, Chanel, and L’Occitane, to drive seamless merchant and shopper interactions across the entire customer journey.

The Role:

You’ll be the front line of Brevo’s customer experience for our French-speaking customers, handling most of your day through live chat on Intercom. Customers will rely on you to resolve their questions quickly, accurately, and with care, so every conversation leaves them feeling heard and supported. Alongside this, you’ll own a portfolio of French-speaking customer accounts, guiding each one from onboarding through renewal and into expansion. Your work will be split between real-time customer experience and building deeper, long-term relationships with the accounts you manage.

You’ll bring a consultative and investigative mindset to both, using platform insights and account health signals to anticipate problems and spot growth opportunities. You’ll also work closely with Sales, Product, Marketing, and Support, making sure the needs of our French-speaking customers shape how we improve our platform. This is a role for someone who enjoys solving real problems, takes ownership of outcomes, and wants to grow alongside a fast-moving global company.

How we rate this

Customer Experience Associate FR - Ecommerce at Brevo rates 36 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.