Featherless AICustomer Experience & Community Relations
Featherless AI is hiring a Customer Experience & Community Relations for a remote role open to applicants in Australia. Level rates it ; you can apply on Featherless AI.
Level's read on this job
- Works on AI ●●●○ is how Level rates this role: the daily work is on AI products, without building the model.
- This is listed as a remote role.
- The posting mentions Mistral, Llama and Deepseek among its tools and skills.
- Level classes it as a mid-level role.
- Featherless AI has 16 other open roles on Level.
AI in this role
Customer Experience and Community Relations specialist at Featherless.ai supporting users of an open-model AI inference platform.
About Featherless
Featherless.ai is building the world's most reliable open-model inference platform — a serverless foundation for deploying and scaling AI without infrastructure overhead.
We raised a $20M Series A, co-led by AMD Ventures and Airbus Ventures, with participation from BMW i Ventures, Kickstart Ventures, Panache Ventures and Wavemaker. We're a well-funded team of researchers and engineers on a mission to democratize AI through performance and accessibility.
Our cloud provides instant access to tens of thousands of open-source AI models and the research innovations powering next-generation efficiency, reliability, and model optimization.
About the Role
You'll own the front line: the live chat on our website, our Discord, and the support inbox — for two very different audiences, creators running character and alternative models, and developers shipping apps on our API.
This is a support role first. Around it sits keeping the community somewhere people want to be, and turning what you hear on the front line into something the company can act on.
What You'll Own Immediately
The live chat on the website. First response, diagnosis, resolution. You are the reason a user gets a real answer in minutes instead of days.
Our Discord. Answer in public where the answer helps everyone, welcome new arrivals, keep threads from going cold, and make it a place people come back to.
Announcements. Post model additions, changes and incident updates to the community.
Email. Work the support inbox to the same standard as the chat.
Follow-through. Own issues until they're closed, including the ones waiting on engineering.
Escalation. Route genuine platform and inference bugs to engineering and close the loop back to the user yourself.
Voice of the customer. Keep the running picture of what users are asking for, tripping over and leaving over, and report it weekly to Growth and Product in a form that can actually be prioritized.
Handoffs with the BDRs. Spot the accounts and conversations with growth opportunity and pass them over with context.
Making the next hundred answers cheaper. Canned replies, help-centre articles, AI-assisted drafting. Every question answered twice should be documented once.
What You Bring
1–3 years in technical support, community management, or developer relations. Adjacent and self-taught paths count fully.
Genuine technical fluency with AI. You've run open models yourself - locally, on a GPU, or through an API. You can talk about Llama, Qwen, Mistral, DeepSeek or SDXL without reaching for marketing language, and you know what a quantization is and why it matters.
Range across both our audiences. You can help a developer debug a malformed API request in the morning and talk sampler settings and model personality with a creator in the afternoon, and take both seriously.
Excellent written English — concise, warm, human. Most of this job is writing, often to someone who is frustrated.
Self-direction. You work independently across timezones, without someone assigning you your day.
You're an AI power user. You use AI tools to handle volume without letting quality slip, and you'll help us build that into how support works here.
Bonus: experience in a Discord-native or creator community · roleplay, character-AI or creative-AI communities · a public record of helping people (forums, GitHub issues, Discord, Stack Overflow) · writing docs or help-centre content · a second language.
Why Featherless
Own the front line of a product people are genuinely enthusiastic about, at the point where it's growing fastest
Direct line to Growth, Platform and Infra: what you hear on the front line changes what gets built
Work at the centre of one of the fastest-growing open AI ecosystems, with the people actually building on it
Be part of a small, high-performing team making open weight AI accessible to everyone
AUD $85,000–$103,000
How we rate this
Customer Experience & Community Relations at Featherless AI rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.
Works on AI. The daily work is on AI products, without building the model.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where technical support was part of your work. What did you do?
- Tell me about a project where community management was part of your work. What did you do?
- Tell me about a project where developer relations was part of your work. What did you do?
- Tell me about a project where customer feedback was part of your work. What did you do?
- Walk me through how you've used Mistral in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Technical Support, Community Management, Developer Relations, Customer Feedback, and Mistral. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
- Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.
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