Customer Experience Customer Success Specialist - NX

Cisco is hiring a Customer Experience Customer Success Specialist - NX in Taipei, Taiwan. Level rates it ; you can apply on Cisco.

Level's read on this job

Works on AI ●●●○ is how Level rates this customer service role: the daily work is on AI products, without building the model.
The posting mentions AI Driven Insights, AI Powered Analytics and customer success among its tools and skills.
Level classes it as a mid-level role.
Cisco has 1,500+ other open roles on Level.
Posted within the past two weeks.

AI in this role

Drive customer software adoption and retention by leveraging AI-powered analytics and technical adoption planning.

ai-driven-insightsai-powered-analytics

customer-successtechnical-adoption-planningstakeholder-engagement

This role ensures the adoption of software and value realization that lead to successful renewals and business growth by leveraging AI-driven insights and a thorough understanding of customer environments and deployments to tailor adoption strategies. It proactively develops and orchestrates technical adoption planning (TAP) execution, creating and driving TAPs that align with customer goals to maximize technology investments and promote the full utilization of Cisco technologies, with designated CSSs typically owning TAP creation and pooled CSSs contributing architecture-specific expertise. The position facilitates alignment workshops to review adoption progress and drive expected customer outcomes and benefits, resulting in successful onboarding, adoption, and renewals. It drives scale impact by creating and delivering advanced 1:many technical enablement Expert Insight Series, stays current with the latest Cisco technologies including AI advancements, the competitive landscape, and industry trends to provide expert guidance, and participates in stakeholder workshops to articulate the state of the adoption business, including common barriers and market trends. The role is also involved in 1:1 customer engagements and community events, supporting Customer Experience Managers (CXMs) and Customer Success Managers (CSMs) in TAP and execution, while influencing executive and customer technical decision-making and fostering trusted advisory relationships. Additionally, the position collaborates with Customer Success Teams, Accounts, Sales, Partners, and others in GTM, leveraging AI and strategic insights to enhance customer adoption, address product concerns, and identify use cases that drive value and business outcomes. It acts as a technology evangelist between customers and Cisco's product teams, providing feedback to inform product development and enhancements, and leads collaboration with Product teams to address systemic product challenges identified by customers, driving usability and serviceability enhancements. What You'll Do: •Handles adoption for a moderately-sized portfolio of mid-sized customers, managing deployments that may span multiple products/solutions within a single technology area, using AI-powered analytics to monitor adoption and inform engagement strategies •Specializes in a technology or specific product/solution set within an architecture; begins developing awareness of adjacent technologies within the same architecture •Conducts standard or moderately customized technical enablement sessions across multiple products and audiences; organizes and runs moderately detailed demo setups for customer meetings, highlighting key features and ensuring follow-up for successful implementation •Supports TAP execution by identifying adoption blockers, recommending relevant accelerators, and collaborating with CXMs to align activities with customer goals •Maintains detailed customer profiles by gathering insights on their operations and goals, and applying AI-driven recommendations to suggest improvements in product use •Proactively follows up with customers post-session to ensure adoption progress, answer follow-up questions, and support successful CSAT outcomes •Identifies common adoption blockers (e.g., lack of internal training, misconfigured features), recommends relevant accelerators, implements small enhancements in processes or products •Collaborates with CXMs to align session delivery with customer goals and lifecycle milestones •Applies product and service knowledge to guide onboarding and adoption conversations with customers •Configures and maintains low to moderately complex test environments for customer demos, troubleshooting basic issues to support effective sessions •Uses telemetry and AI-driven insights to identify opportunities for improvement •Shares customer feedback and competitive observations to support product and service enhancements •Mentors junior CSSs by reviewing their work, providing actionable feedback, and encouraging the use of AI to automate routine tasks •Champions unified engagement by coordinating with other Cisco teams on shared customer activities •Contributes to customer strategy by suggesting improvements, piloting new approaches •Fosters cross-functional collaboration by connecting with support, sales, or engineering to resolve customer issues Minimum Qualifications Bachelors + 5 years of related experience, or Masters + 3 years of related experience, or PhD + 0 years of related experience, or equivalent relevant work experience Professional level (e.g., CCNP) or equivalent relevant certification expected

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

How we rate this

Customer Experience Customer Success Specialist - NX at Cisco rates 60 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Customer Experience Customer Success Specialist - NX is an open job at Cisco.
Level rates this role AI Level 3 of 4: Works on AI.
The role is based in Taipei, Taiwan.
The job was posted on October 13, 2026.
Seniority: mid.
Applications are handled by Cisco. Apply on Cisco

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer SuccessTechnical Adoption PlanningStakeholder EngagementAI Driven InsightsAI Powered Analytics

Also common in customer service jobs at this level

AI agents LLM Generative AI AWS SQL Machine learning

Pay

Typical customer service job: $100k

This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs

Questions you could be asked

Tell me about a project where customer success was part of your work. What did you do?
Tell me about a project where technical adoption planning was part of your work. What did you do?
Tell me about a project where stakeholder engagement was part of your work. What did you do?
What's a project where you used AI Driven Insights hands-on?
Walk me through how you've used AI Powered Analytics in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Customer Success, Technical Adoption Planning, Stakeholder Engagement, AI Driven Insights, and AI Powered Analytics. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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