3MCustomer Incentive Coordinator
3M is hiring a Customer Incentive Coordinator. It pays $109k-$133k a year and Level rates it ; you can apply on 3M.
Level's read on this job
- Level rates this role Little AI ●○○○: aI is not part of the work.
- The posting mentions ERP, customer incentives and business operations among its tools and skills.
- Level classes it as a mid-level role.
- 3M has 755 other open roles on Level.
AI in this role
Manage daily global settlement approvals and coordinate customer incentive plan operations and process improvements.
Job Description:
Global Customer Incentive Coordinator
Collaborate with Innovative 3Mers Around the World
Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.
This position provides an opportunity to transition from other private, public, government or military experience to a 3M career.
The Impact You’ll Make in this Role
As a(n) Global Customer Incentives Coordinator, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative people around the world. Here, you will make an impact by:
- Manage daily global settlement approvals for Customer Incentive Plans.
- Monitor, manage, and respond to Business Group requests received through the CIP mailbox.
- Collaborate as the centralized point of contact with the BPO operating team to troubleshoot CIP errors and updates, while providing communication between 3M Business Groups and BPO to resolve those issues.
- Own and maintain 3M CIP SOPs and job aids, ensuring updates are completed timely and content remains accurate.
- Document process changes related to ERP updates, software changes, or operational improvements.
- Provide training and guidance to Business Groups and CIP administrators, especially during annual cycle planning.
- Partner with key Business Group stakeholders to support CIP governance, process alignment, and operational improvements.
- Use insights from the CIP ROI Dashboard to support stakeholder discussions and drive informed process conversations.
- Influence technology enhancements and process improvements by identifying operational needs, recurring issues, and opportunities for standardization.
- Support governance use cases as needed by Business Group partners.
Your Skills and Expertise
To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:
- Bachelor’s degree or higher (completed and verified prior to start)
- Three (3) years of customer incentive plan operations, business operations, marketing operations, or related cross-functional operations in a private, public, government or military environment
Additional qualifications that could help you succeed even further in this role include:
- Master's degree in Business from an accredited institution
- Five (5) years of customer incentive plan operations, sales operations, business operations, marketing operations, or process governance in a private, public, government or military environment
- Skills include… Ability to collaborate effectively with diverse cross-functional teams and global stakeholders
• Self-starter with the ability to work independently, take initiative, and drive work forward
• Demonstrated ability to influence change and support process improvements in a complex business environment
• Strong organizational skills with the ability to manage multiple priorities and meet deadlines
• Ability to prioritize work effectively in a fast-paced, dynamic environment]
Work location:
- This role follows an on-site working model, requiring the employee to work at least four days a week at the 3M Center in Maplewood, MN. or other 3M Global Office
Travel: May include up to 10% domestic/international
Relocation: Not authorized
Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).
Supporting Your Well-being
3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.
Chat with Max
For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers.
Applicable to US Applicants Only:The expected compensation range for this position is $109,202 - $133,469, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/.Good Faith Posting Date Range 10/15/2026 To 11/14/2026 Or until filledAll US-based 3M full time employees will need to sign an employee agreement as a condition of employment with 3M. This agreement lays out key terms on using 3M Confidential Information and Trade Secrets. It also has provisions discussing conflicts of interest and how inventions are assigned. Employees that are Job Grade 7 or equivalent and above may also have obligations to not compete against 3M or solicit its employees or customers, both during their employment, and for a period after they leave 3M.Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.Pay & Benefits Overview: https://www.3m.com/3M/en_US/careers-us/working-at-3m/benefits/3M does not discriminate in hiring or employment on the basis of race, color, sex, national origin, religion, age, disability, veteran status, or any other characteristic protected by applicable law.Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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How we rate this
Customer Incentive Coordinator at 3M rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where customer incentives was part of your work. What did you do?
- Tell me about a project where business operations was part of your work. What did you do?
- Tell me about a project where process improvement was part of your work. What did you do?
- Tell me about a project where sop maintenance was part of your work. What did you do?
- Walk me through how you've used ERP in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Customer Incentives, Business Operations, Process Improvement, Sop Maintenance, and ERP. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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