3MCustomer Issue Resolution Analyst, Allocated Japanese Speaker
3M is hiring a Customer Issue Resolution Analyst, Allocated Japanese Speaker in Taguig, Philippines. Level rates it ; you can apply on 3M.
Level's read on this job
- Little AI ●○○○ is how Level rates this role: aI is not part of the work.
- Tools and skills the posting cites include Salesforce, SAP and customer service.
- Level classifies it as a junior role.
- Level lists 752 other open roles at 3M.
- The role was posted within the past two weeks.
AI in this role
Provide customer service, billing, and issue resolution support as an allocated Japanese speaker.
Job Description:
General Purpose / Summary
1. Follows clearly defined procedures with general guidance.
2. Handles standard to moderately complex inquiries in Account Management, Upselling, Customer Issue Resolution, Customer Inquiry Support, and Customer Service Analytics.
3. Entry-level to early-career role working under general supervision.
4. Uses basic analytical skills; decisions mainly affect individual accuracy and day-to-day operational execution.
5. Focused on one discipline or practice within one department or location.
Freedom to Act
1. Works independently with limited discretion; output reviewed periodically.
2. Work priorities are largely defined by supervisor.
3. Procedures and tools are clearly defined.
4. Aligns with 3M Performance Culture expectations.
People / Change Management
1. Able to provide guidance or training to peers within the same job level.
2. Supports change at the team level.
Analytical / Problem Solving
1. Handles standard to moderately complex inquiries using basic analytical skills.
2. Uses judgment for normal variations and selects from existing approaches.
3. Conducts short-term planning related to forecasting and business partner support.
Main Responsibilities
1.Performs billing, dunning, and collection tasks handling using Salesforce case and SAP
2.Handling customer phone inquiries
3.Handling email correspondence
4.Communicates proactively with internal teams and customers regarding the issues.
5.Collaborates with stakeholders to ensure Credit & Collection and resolve queries.
6.Reconciliation work
7.Builds relationships with assigned customers.
8.In the event of any deficiencies in the application content, perform an escalation.
9.Meets KPIs and SLAs and participates in company initiatives.
10.Follows up on delays and coordinates tasks to meet SLAs.
11.Creates simple reports or analytics.
12.Participates in continuous improvement and basic Lean projects.
13.Have a follow-up meeting with the Japan team once a week.
14.Prepare summary reports for internal stakeholders.
15.Performs administrative tasks as needed.
16.Analyzes and recommends alternatives to meet customer or account needs.
17.Applies customer service, issue resolution, and problem-solving skills.
18.Handling Summary invoice issuance, Master data maintenance
19. Handling Credit block releace
20. Special customer handling
Interaction
1. Interacts with external customers and internal partners such as sales, and marketing.
2. Exchanges routine factual information related to Credit&Collection and discipline-specific tasks
3. Participates in corporate programs and adheres to 3M policies and values.
Education / Experience
1. Bachelors degree.
2. Minimum 1 year of relevant experience in Customer Service, Finance, or IT in local companies.
Knowledge Requirements
1. Basic knowledge of customer service/Finance disciplines.
2. Learns products and processes with guidance.
3. Knowledge of SAP, Salesforce, portals, CRM tools, and MS Office such as Outlook, Excel, and Word.
4. Strong attention to detail, numerical accuracy, and communication skills.
5. Ability to adapt to new systems and processes.
6. Basic analytical and problem-solving skills.
7. Able to work independently with minimal supervision.
8. Knowledge in the English and Japanese languages (Reading, Writing, Speaking, and Listening) are required.
Preferred Qualifications
1. Experience in Customer Service, Finance, or Business Administration.
2. Skilled in SAP and Salesforce.
3. Accurate data entry and analytics skills.
4. Open to shift work when required.
5. Comfortable working other Asian time zones, shift hours, or supporting countries work calendars.
Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Instagram, Facebook, and LinkedIn @3M.Safety is a core value at 3M. All employees are expected to contribute to a strong Environmental Health and Safety (EHS) culture by following safety policies, identifying hazards, and engaging in continuous improvement.Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.
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How we rate this
Customer Issue Resolution Analyst, Allocated Japanese Speaker at 3M rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where customer service was part of your work. What did you do?
- Tell me about a project where account management was part of your work. What did you do?
- Tell me about a project where billing was part of your work. What did you do?
- Tell me about a project where collections was part of your work. What did you do?
- Tell me about a project where reconciliation was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Customer Service, Account Management, Billing, Collections, and Reconciliation. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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