INGCustomer Loyalty Member_Back office with English @ING Hubs Romania
ING is hiring a Customer Loyalty Member_Back office with English @ING Hubs Romania in Bucharest, Romania. Level rates it ; you can apply on Level.
Level's read on this job
- Level rates this role Little AI ●○○○: aI is not part of the work.
- Tools and skills the posting cites include Swift, Ebics and customer service.
- Level files it as a mid-level role.
- Level lists 748 other open roles at ING.
AI in this role
Administer client connectivity channels, perform KYC controls, and provide day-to-day operational support as a Customer Loyalty Specialist.
ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of over 2000 high-performing engineers, risk, and operations professionals.
We started out in 2015 as ING’s software development hub, then steadily expanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and operate from two locations: Bucharest and Cluj-Napoca.
Our tech capabilities remain the core of our business, with more than 1800 colleagues active in Data and Analytics Tech, Tech Foundation and Channels, Retail Core Banking and Architecture, and Global Products and Technology Services.
We enjoy a flexible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.
For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?
The Mission
We are looking for a talented and enthusiastic Customer Loyalty Specialist to join our team for Client Services Business Backoffice.
Your day to day
As a member of the Customer Loyalty Team (CLT), you will:
Administer and maintain client connectivity channels (e.g., SWIFT, IBP, EBICS), including setup, testing, and ongoing monitoring.
Provide day-to-day operational support via email and internal tools to clients by handling requests, performing analysis, managing data.
Monitor and follow up on client payments, investigations, and transaction processing to meet client expectations and service standards.
Perform Know Your Transaction (KYT) controls by analysing and monitoring client activities in line with internal policies.
Ensure the accuracy, integrity, and secure management of client data across banking systems.
Collaborate effectively with internal teams and departments to resolve operational issues and deliver seamless client service.
Support research and investigation activities related to client operations, discrepancies, and ad-hoc requests.
Contribute to maintaining high service quality by proactively identifying and addressing operational risks and inefficiencies.
What you’ll bring to the team
Education: Bachelor’s degree or completion of high school with an Economic profile, along with relevant experience and training in banking operations or accounting.
Experience: At least one year of operational banking experience, preferably in a client-facing role, including servicing clients via phone, email, and chat.
Language Proficiency: Solid knowledge in English (spoken and written) ; knowledge of French is a plus
Basic understanding of banking legislation and related regulations.
Competencies: Strong organization skills , ability to build and maintain effective collaborative relationships, client-oriented attitude, and good communication skills.
Proficiency in MS Office.
If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).
How we rate this
Customer Loyalty Member_Back office with English @ING Hubs Romania at ING rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where customer service was part of your work. What did you do?
- Tell me about a project where back office was part of your work. What did you do?
- Tell me about a project where data analysis was part of your work. What did you do?
- Tell me about a project where compliance was part of your work. What did you do?
- Walk me through how you've used Swift in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Customer Service, Back Office, Data Analysis, Compliance, and Swift. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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