Customer Manager

Airbus is hiring a Customer Manager. Level rates it ; you can apply on Airbus.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Airbus has 3,100+ other open roles on Level.

AI in this role

Job Description:

Your main mission will be to support and contribute to the delivery of robust and reliable solutions meeting customers expectations and enhance collaboration with our customers.

CUSTOMER SUPPORT

Act as the focal point for scheduled maintenance engineering support and services

Understand and communicate internally Customer needs for all Maintenance Engineering Services and Retrofit Solutions - Service Bulletins
Facilitate technical discussion with the customer
Listen and help customers maintain fleets efficiently in safe and airworthy conditions.
Communicate Customer interests / feedback to the service team
Be closer to customer and address operational needs
Support Parking & Storage and Return To Service team in their daily activities

CUSTOMER SERVICES

Manage a portfolio of customers for the delivery of Maintenance Engineering services on cost, on time & on quality;
Perform airline on-site assistance for maintenance programme, planning evaluation and other services;
Recurrent review with the customer to address Maintenance Engineering Services and Retrofit topics (support & service)
Lecturer at the schedule maintenance seminar
Ensure Maintenance Engineering Services contracts fulfillment
Improve Customer satisfaction and ensure active follow up of each customer by various communication means (teleconferences, webex, emails and meetings).
Ensure that airlines maintenance programmes/planning deliverables are produced and delivered in accordance with customer's expectations;

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Customer Services Sdn Bhd

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Customer Eng.&Technical Support&Services <JF-CS-PS>

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

How we rate this

Customer Manager at Airbus rates 31 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.