CampfireCustomer Marketing Manager
Campfire is hiring a Customer Marketing Manager in San Francisco, United States. Level rates it ; you can apply on Campfire.
Level's read on this job
- On Level's scale, this marketing role is Little AI ●○○○: aI is not part of the work.
- Tools and skills the posting cites include Slack, G2 and Capterra.
- Level classifies it as a mid-level role.
- Level lists 51 other open roles at Campfire.
AI in this role
Build and manage customer marketing programs, case studies, and advocacy initiatives for a B2B accounting platform.
About Campfire
Campfire is a next-gen core accounting platform built for modern mid-market finance teams. We’re building the future of ERP by replacing outdated systems and manual accounting processes with an AI-native platform that helps finance teams move faster and operate more efficiently.
About the role
Customer proof is Campfire's most persuasive marketing, and you'll own all of it. You'll build the customer marketing engine from the ground up, which includes a steady flow of case studies and proof points, a reference and advocacy program sales can lean on, a review-site strategy, and management of our customer community including our customer advisory board. Every team in Marketing and Sales will come to you, so you'll prioritize ruthlessly and communicate clearly.
What you'll do
Build and run the case-study and proof-point program: source candidates with Customer Success and Sales, run interviews, write and produce stories in multiple formats, and maintain a searchable proof library with quantified outcomes.
Own the customer reference program: recruit, tier and manage advocates; run the reference request process for Sales; track usage and protect customers from being over-asked.
Build and run the advocacy and community program: manage Campfire's customer Slack community day-to-day and run an in-person community program (meetups, dinners, advisory boards), alongside speaking opportunities, peer-to-peer events, and recognition that keeps advocates engaged.
Nominate and submit customers for industry awards and recognition programs, and manage the submission process end to end.
Own review-site strategy and execution on G2, Capterra and peers: review generation campaigns, profile management, badges and report placement, and using review data in sales and marketing.
Produce customer video and testimonials with the Content / Storytelling team, from short social clips to full stories captured at events.
Supply proof points for launches and campaigns to Product Marketing, Growth, Brand and Field; support customer speakers at Corporate Events.
Measure impact: reference wins influenced, review volume and rating, proof coverage by segment and use case, advocate satisfaction.
What you'll bring
4+years in B2B marketing, with direct ownership of a reference, case-study, or similar customer-facing program.
Excellent interviewing and writing; you draw out specifics and quantify results.
Experience running review-site programs on G2 or Capterra and an understanding of how buyers use them.
Empathy for customers and a service mindset toward Sales and Customer Success; you protect relationships while still hitting targets.
Strong project and stakeholder management across many parallel requests.
Comfort producing video (briefing, on-camera interviews, working with editors) even if you don't edit yourself.
Must have
Experience with advocacy and reference platforms (UserEvidence, Influitive, ReferenceEdge or similar) and G2 Buyer Intent.
Experience building a program from zero at a scaling company.
Event experience: customer speaker coordination and on-site capture.
Comfortable hosting and presenting to CFOs and senior finance leaders, including running our customer advisory board.
How we rate this
Customer Marketing Manager at Campfire rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Pay
- Typical marketing job
- $148k
This posting doesn't list pay. Use the typical marketing figure when pay comes up. See marketing jobs
Questions you could be asked
- Tell me about a project where customer marketing was part of your work. What did you do?
- Tell me about a project where case studies was part of your work. What did you do?
- Tell me about a project where advocacy programs was part of your work. What did you do?
- Tell me about a project where reference management was part of your work. What did you do?
- Walk me through how you've used Slack in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Customer Marketing, Case Studies, Advocacy Programs, Reference Management, and Slack. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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