Customer Operations Executive - Spanish speaking

Liberis is hiring a Customer Operations Executive - Spanish speaking in London, United Kingdom. Level rates it ; you can apply on Liberis.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Level classifies it as an executive role.
Level lists 23 other open roles at Liberis.

AI in this role

At Liberis, our mission is to empower small and medium-sized businesses by removing finance as a friction to growth, delivering contextual, embedded financial solutions to support merchants at every stage of their business lifecycle. Customer Operations Executive - Funding Team
Customer Operations sits at the heart of Liberis' funding process. Sitting within the Funding team, you'll own the customer's journey from the moment a deal is submitted by Sales through to funds being released - acting as the customer's main point of contact and the connective tissue between Sales, Underwriting and our funding partners.
This is an excellent opportunity for a graduate or early-career professional to build experience in fintech, SME finance and funding operations within a fast-growing international business.
What you'll do

Manage a live pipeline of 50–60 customer submissions from initial submission through to funding, tracking each case's status and next steps
Review submissions coming in from Sales, collecting the required documents from customers and checking them for accuracy and completeness before passing them to Underwriting
Act as the customer's main point of contact throughout the process, keeping them informed at every stage and answering their questions
Chase customers to get contracts signed, resolving any queries or hesitations that could delay completion
Liaise with our funding partners once a contract is signed to apply the agreed split, so the customer can be funded
Work closely with Sales, Underwriting and Partner teams to keep cases moving and flag blockers early
Share feedback from customers and partners to help improve our processes

What we're looking for

Native-level Spanish and fluent English, both written and spoken
Strong organisational skills and the ability to manage a high-volume, multi-stage pipeline without letting cases slip
Excellent attention to detail, particularly when reviewing documentation
Confident, proactive communicator - comfortable chasing customers and partners to keep deals on track
Interest in fintech, SME finance or financial services
Organised, adaptable and eager to learn

What happens next?

Think this sounds like the right next move for you? Or if you’re not completely confident that you fit our exact criteria, apply anyway and we can arrange a call to see if the role is fit for you. Humility is a wonderful thing, and we are interested in hearing about what you can add to Liberis!

#LI-CG1

How we rate this

Customer Operations Executive - Spanish speaking at Liberis rates 28 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.