AlchemyCustomer Product Engineer, EMEA
Alchemy is hiring a Customer Product Engineer, EMEA for a remote role open to applicants in Romania. Level rates it ; you can apply on Level.
Level's read on this job
- On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
- This is listed as a remote role.
- The posting mentions Blockchain, Wallet Services and Account Abstraction among its tools and skills.
- Alchemy has 21 other open roles on Level.
- This posting went up within the past two weeks.
AI in this role
Provide technical customer support and manage onboarding for account abstraction and blockchain wallet services.
The Role
Our Customer Engineering team works closely with Alchemy's customers to ensure a great user experience to help them maximize the value they get from the platform. You will manage the relationship from the start to ensure a smooth on-boarding experience and set up customers for ongoing success. You will ensure prompt and effective resolution of questions, problems, and requests. You will use your first-hand knowledge of our customers to inform our product roadmap and aggregate feedback to product and engineering teams.
In this role specifically, you will work directly with our Account Abstraction and Wallet Services team to provide hands on product specific customer support, scale this support system, and shape feedback into product decisions.
This role is meant for someone with a technical background who is looking to work with multiple sides of the business, with the main focus on delivering results for customers.
What You'll Do:
Provide hands on technical support within the Account Abstraction product vertical
Deliver a stellar customer experience
Scale support through internal tooling and runbooks as well as contribute to devX improvements
Understand customer needs and how to meet unique challenges and goals
Determine gaps and new features we should build to iterate and improve our offering, partnering with internal teams to drive long term solutions
Be the voice of the customers
Build and maintain ongoing relationships with complex stakeholders, both internally and externally
Work in a quickly changing environment
Drive referrals from our customers
What We're Looking For:
1+ years of experience in a software development role
Technical degree
Experience and interest in Account Abstraction / Wallet Services
Strong analytical skills
Ability to understand and troubleshoot complex technical issues
Strong communication skills with internal and external stakeholders
Excellent people skills to monitor and measure customer performance
Interest in technology, blockchain, crypto
Experience with blockchain a large plus
Founded a company or built side projects, a plus
Experience in startups, a plus
Benefits & Perks
🏥 Private Health Insurance
💪 Gym Reimbursement
🚅 Commuter Benefits
🌴 Flexible Time Off
🥙 In-Office Group Meals
🧠 Learning & Development Stipend
🌎 Company Sponsored Conferences & Events
🎧 Books & Audiobook subscription with Bookster
How we rate this
Customer Product Engineer, EMEA at Alchemy rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Questions you could be asked
- Tell me about a project where technical support was part of your work. What did you do?
- Tell me about a project where customer engineering was part of your work. What did you do?
- Tell me about a project where stakeholder management was part of your work. What did you do?
- Tell me about a project where software development was part of your work. What did you do?
- Walk me through how you've used Blockchain in your day-to-day work.
Adapt your resume
- List these exact terms on your resume: Technical Support, Customer Engineering, Stakeholder Management, Software Development, and Blockchain. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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