Customer Quality Supervisor

Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.

• Assist in start of production for new vehicles and modifications by:
• Alerting on any issue which could impact the launch (ie: logistics, mis-handling, assembly recommendations not respected)
• Managing index changes for production line batches and advance stock, in cooperation with the Product/Business Groups..
• Stepping up the implementation of Quality improvement modifications (reminders, follow-up).
• Facilitating communication between contacts at the Automaker site and the Valeo site during new product testing.
• However, the Customer Quality Engineer in no way replaces Valeo technical assistants dispatched to the customer site for the launching of a new product.  Product Groups or Business Groups assistance could be put in place until customer SOP + 3 months (could be extended 3 months in case of request from Customer or GRE ).
• Help make products easier to assemble and ensure that they are used properly by Informing the customer of the correct conditions of use and of Valeo's recommendations.
• Informing the plants of the actual conditions of use and their evolution.
• Detecting any Non-Conformance in the use of Valeo products at the customer site and immediately informing the customer.

Participate in measuring Quality by:

• Being informed of customer Quality indicators that apply to Valeo products:
• PPM Line Returns.
• Specific customer indicators.
• Knowing how indicators are measured at the customer site and by keeping Valeo informed of possible changes.
• Knowing customer contacts who process and consolidate Quality data in IT systems, so as to help Valeo sites ensure that their own Quality data are correct.
• Formalizing the numerous "in the field" quality data which is not covered by indicators.
• Ensure Line QRQC
• Participate in Stop Scrap Projects & Systems
• Enforcing Work Instruction Compliance

CONTACTS

• In Customer plant: Technicians, Quality Analysts and Quality Department managers, Manufacturing Quality staff and Operators, Procurement agents and Logistics managers, Advanced platform managers, Sorting company managers, Group Resident Engineers, Independent Resident Engineers, Contractors
• With Valeo : APU Managers, Plant Managers, Logistics Managers, Projects Managers, R&D engineers & Managers, APU Quality engineers, Quality Managers (site,, Product Group, Business Group, Group)

RESOURCES

• To carry out his/her assigned tasks effectively, the Customer Quality Engineer must develop and maintain a knowledge of Valeo's products, methods and network by:
•  Regularly visiting Customer sites (personnel, product and process knowledge).
•  Getting training in PDCA/FTA, QRQC, LLC
• The Customer Quality Engineer should have working equipment such as PC, Phone, Digital Camera, connections to network with high speed access in order to  be able to communicate quickly with Valeo sites, when at customer sites

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Join Us !
Being part of our team, you will join:
- one of the largest global innovative companies, with more than 20,000 engineers working in Research & Development
- a multi-cultural environment that values diversity and international collaboration
- more than 100,000 colleagues in 31 countries... which make a lot of opportunity for career growth
- a business highly committed to limiting the environmental impact if its activities and ranked by Corporate Knights as the number one company in the automotive sector in terms of sustainable development

More information on Valeo: https://www.valeo.com