Customer Relationship Officer

ADIB is hiring a Customer Relationship Officer. Level rates it ; you can apply on ADIB.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
ADIB has 116 other open roles on Level.
Posted in the last few days.

AI in this role

Role       : Customer Relationship Officer
Location : Dalma mall Branch

Role Purpose:

Managing products and service function related to Institutional Banking customers to ensure the delivery of quality service to customers, while projecting the warm image of ADIB, maintenance of operational controls and continuous improvement in financial services and operational service efficiency.

Key Accountabilities of the role

Deposit account documentation.

Handle inquiries related to deposit accounts. Opening and closing of deposit accounts, ensure proper completion of forms, observe KYC policies and CB instructions.

Finance account documentation.

Handle inquiries related to finance and covered cards, proper maintenance of customer files, prepare finance applications and obtain necessary approvals, input of data in the system, ensure proper completion of forms.

Sales-Management of service delivery.

Sell and cross sell ADIB’s products and promote ADIB’s image

Staff Management and coordination.

Management of subordinates, plan their training and appraisal.

Perform other task specified by Management.

Specialist Skills / Technical Knowledge Required for this role:

1.    Broad knowledge of ADIB’s Retail Banking financial products & services
2.    Thorough knowledge of ADIB’s Retail Credit & Operational Policies & Procedures
3.    Good Knowledge of UAE banking practices , regulations & risks
4.    Good Knowledge of Anti-Money laundering regulations issued by the UAE Central Bank and other regulatory authorities
5.    General awareness of competitors in the local market
6.    Fair knowledge of service standards
7.    Training skills
8.    Sales skills
9.    Management Information skills
10.    Computer skills

How we rate this

Customer Relationship Officer at ADIB rates 38 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.