Customer Service Administrator

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, we Rise in Motion. Your career is always on the move, growing as fast and as far as your ambition takes you. Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging new paths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job. It’s a journey on which you rise.

YOUR ROLE

CEVA Logistics is looking for a Customer Service Administrator to join our Finished Vehicle Logistics team at Upper Heyford.

You'll be responsible for coordinating vehicle delivery bookings, managing customer enquiries and liaising with our transport carriers and on-site operational teams to ensure deliveries run smoothly. Acting as a key point of contact for customers, dealerships and internal teams, you'll provide accurate information, resolve queries and keep customers updated throughout the process.

We're looking for someone with strong administration and communication skills, a proactive approach and a willingness to learn. Whether you have previous customer service experience or are looking to develop your skills, this is a great opportunity to grow within the logistics industry.

We're offering a salary of £28,000–£30,000 depending on experience, with a hybrid working arrangement of four days on-site and one day working from home.

WHAT ARE YOU GOING TO DO?

• Act as a key point of contact for customer and dealership enquiries, providing clear and timely updates on vehicle bookings, preparation and deliveries.
• Work closely with on-site operational teams to coordinate vehicle preparation, monitor progress and ensure customer requirements are met.
• Manage and process daily vehicle bookings, ensuring requests are accurately recorded and communicated to relevant teams.
• Liaise with transport carriers and internal teams to coordinate vehicle deliveries, resolve queries and provide timely updates.
• Maintain accurate vehicle records, booking information and status updates across internal systems.
• Monitor outstanding bookings and enquiries, proactively following up on delays, changes or potential issues to ensure timely resolution.
• Support day-to-day administration, customer reporting and data management using Microsoft Excel, Outlook and internal systems.
• Build positive working relationships with customers, dealerships and colleagues to support smooth day-to-day operations.
• Identify opportunities to improve processes and contribute to delivering a high standard of customer service.

WHAT ARE WE LOOKING FOR?

We're looking for someone who is organised, proactive and has strong communication and administration skills. Previous experience in logistics isn't essential as we're happy to support and develop someone who brings the right attitude and a willingness to learn.

Some of the key skills and attributes we're looking for include:

• Strong communication and interpersonal skills, with the confidence to engage with customers, colleagues and external partners.
• Good organisational skills, with the ability to manage multiple tasks and prioritise effectively.
• Excellent attention to detail, ensuring information and records are maintained accurately.
• Confidence using Microsoft Office applications, particularly Excel and Outlook, with the ability to learn new systems.
• A proactive approach to problem-solving, taking ownership of enquiries and seeing them through to resolution.
• A positive, flexible and team-focused attitude, with a willingness to learn and develop.

Previous experience in customer service, administration or a similar environment would be beneficial.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

We value your professional and personal growth. That’s why we share plenty of career opportunities for you to thrive within CEVA. Join CEVA for a challenging career.

CEVA Logistics UK&I is committed to attracting, acquiring and retaining the best possible candidates in an equal and inclusive way that is consistent with employment legislation and best practice. We aim to select the best available person for every vacancy irrespective of age, disability, colour, race, nationality, ethnic or national origin, religion or belief, political beliefs, sex, sexual orientation, gender reassignment and marital or civil partnership status.
Please note that candidates will be subject to the necessary right to work checks for the UK and Ireland.