Delivery Hero (talabat)Customer Service Agent
AI in this role
foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
- Understanding tickets/cases and solving customer issues
- Managing SLA and average handling time through quick understanding
- Able to follow order processing system and internal tools
- Meet quality targets while maintaining SLA
- Perform any ad-hoc tasks assigned by the Team Lead / Supervisor
- To have successfully completed HSC/A levels, is a current undergraduate student
- Good typing skills. Typing speed 30-50 words per minute
- Willing to work 6 days and 6 hours per day in different shifts (day/night)
- Strong in communications skills
- We are dynamic, candidate needs to be a doer and adapt constantly to many changes
How we rate this
Customer Service Agent at Delivery Hero (talabat) rates 29 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
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