Customer Service Agent - Bulgarian

KONE is hiring a Customer Service Agent - Bulgarian. Level rates it ; you can apply on KONE.

Level's read on this job

Level rates this customer service role Little AI ●○○○: aI is not part of the work.
Level lists 925 other open roles at KONE.

AI in this role

KONE is looking for a Bulgarian-speaking Customer Service Agent to join our Customer Care team in Bucharest. If you enjoy helping people, solving problems, and being part of a dynamic international company, this is the role for you.

Your role at KONE

Emergency support (Callout):

Handle urgent calls and dispatch technicians with all necessary details.
Communicate clearly and empathetically with passengers stuck in elevators.
Provide guidance and reassurance in emergency situations.

Customer requests (Inbound):

Respond to customer calls and messages within SLA.
Resolve inquiries, log complaints, and update customer information.
Escalate complex cases to the right KONE teams.

Customer follow-up (Outbound):

Conduct post-service surveys and welcome calls
Contact customers periodically to support KONE campaigns
Maintain data accuracy while handling requests efficiently

What we’re looking for

Strong communication skills, empathy, and attention to detail
Experience in customer service or call center roles
PC literacy and ability to work with multiple systems
Language skills:
- Bulgarian – advanced (mandatory)
- Romanian language: advanced level (essential)
- English – basic
Calm, solution-oriented, and professional under pressure

What KONE offers

Competitive salary with performance bonus
Meal vouchers – 30 RON/day
13th salary
Hybrid way of working
Medical and life insurance
The chance to grow within a global, supportive, and collaborative company

How to apply

Click Apply now to submit your CV, or contact us for a confidential discussion about your career opportunities at KONE: katalin.nagy@kone.com

#LI-KN1

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

How we rate this

Customer Service Agent - Bulgarian at KONE rates 35 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.