Customer Service Coordinator
AI in this role
JOB TITLE
Customer Service Coordinator | MAF Properties | Asset Management Egypt
ROLE SUMMARY
The Customer Service Coordinator is responsible for ensuring the smooth operation of the Customer Service Information Desk and related activities within the mall. The role focuses on delivering exceptional customer experiences, maintaining operational efficiency, and supporting the mall’s promotional and loyalty programs. The coordinator acts as a brand ambassador for Majid Al Futtaim Properties, upholding the company’s values and standards.
ROLE PROFILE
- Assist customers with directions, mall information, and general inquiries.
Handle and resolve customer complaints professionally, escalating issues to the relevant departments when necessary. - Conduct periodic visits to retail stores to verify MID numbers and ensure compatibility with Salesforce systems for seamless Mall Gift Card and SHARE Pay transactions.
Maintain accurate inventory levels and report discrepancies to the Customer Service Associate and Senior Associate.
Execute daily Gift Card sales activities, ensuring accurate reconciliation and reporting.Perform monthly stock control and inventory verification tasks. - Actively promote SHARE to customers, assisting with app downloads, registrations, and inquiries.
Ensure customers are informed about loyalty rewards, mall campaigns, and promotions.
Update the SHARE Wall regularly and support the SHARE Ambassador program.
REQUIREMENTS
- Bachelor's degree in Business Administration or any relevant field.
- 2 to 3 years of work experience in Customer Service field in a reputed shopping Centre, luxury Hotel industry.
- Very Good English level.
- Excellent communication and problem solving skills.
WHAT WE OFFER
- At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
- Work in a friendly environment, where everyone shares positive vibes and excited about our future.
- Work with over 50,000 diverse and talented colleagues, all guided by our Leadership Model.
How we rate this
Customer Service Coordinator at Majid Al Futtaim rates 38 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
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