Customer Service Specialist 2 Year Fixed Term

AI in this role

Coordinate order processes and supply chain operations as a customer care specialist at Sanofi Romania.

erp-systems

customer-servicesupply-chainlogisticsorder-management

External Job description

Job title: Customer Care Specialist

Location: Bucharest, Romania

Contract: 2 Year Fixed Term
Flexible working: Hybrid (3 days in the office, 2 days home office)

About the Job

As a Customer Care Specialist within our Manufacturing & Supply team in Romania, you'll serve as the key interface between Sanofi Romania and its wholesale customers, ensuring service excellence, order accuracy, and supply continuity across the local market.

This is an excellent career entry opportunity for recent graduates and early-career professionals who are eager to build their expertise in the pharmaceutical industry. You will receive hands-on exposure to customer care, supply chain operations, logistics, quality processes, and commercial collaboration, while working alongside experienced colleagues in a highly regulated healthcare environment.

You'll coordinate the timely supply of products from the local Distribution Centre, manage end-to-end order processes, and play a critical role in ensuring life-changing medicines reach Romanian patients.

Ready to get started? Join a global network that powers how Sanofi delivers, seamlessly, purposefully, and at scale. In Manufacturing & Supply, you'll help reimagine how life-changing treatments reach people everywhere, faster.

About You

Experience

Recent graduate with a Bachelor's degree, or up to 1-2 years of experience in customer service, order management, supply chain operations, logistics, or related fields
Internship, trainee, or first professional experience in customer-facing, operational, or administrative roles is considered an advantage
Strong motivation to build a long-term career within the pharmaceutical industry
Passion for learning, continuous improvement, and developing new skills in a dynamic environment

Languages:

Fluent Romanian
Advanced English

Why Choose Us?

Add the following points:

Kick-start your career in the pharmaceutical industry with a global healthcare leader
Benefit from structured training, on-the-job learning, and mentorship from experienced professionals
Develop valuable expertise in customer care, supply chain operations, logistics, quality processes, and ERP systems
Build a strong foundation for future career growth within Manufacturing & Supply and across Sanofi
Gain exposure to international collaboration and learn how medicines are supplied to patients in a highly regulated industry
Join a supportive team that values curiosity, learning, and professional development

#LI-EU

Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.

At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.

Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!

The salary range for this position is :lei105 600,00 - lei140 800

Final compensation will be determined based on demonstrated experience, skills, location, and other relevant factors. Employees may be eligible to participate in Company employee benefit programs.

How we rate this

Customer Service Specialist 2 Year Fixed Term at Sanofi rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.

Prepare for this job

A free preview built only from this posting: what it asks for, what you could be asked in an interview, and how to adjust your resume.

Skills and AI tools this role asks for

Customer ServiceSupply ChainLogisticsOrder ManagementErp Systems

Questions you could be asked

Tell me about a project where customer service was part of your work. What did you do?
Tell me about a project where supply chain was part of your work. What did you do?
Tell me about a project where logistics was part of your work. What did you do?
Tell me about a project where order management was part of your work. What did you do?
Walk me through how you've used Erp Systems in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Customer Service, Supply Chain, Logistics, Order Management, and Erp Systems. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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