Customer Solutions Manager, AWSI Automotive & Manufacturing, AWS

Amazon is hiring a Customer Solutions Manager, AWSI Automotive & Manufacturing, AWS in Tokyo, Japan. Level rates it ; you can apply on Amazon.

Level's read on this job

Level rates this role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include AWS, cloud architecture and project management.
Level classifies it as a senior role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Guide automotive and manufacturing enterprise customers through multi-year cloud adoption journeys on AWS.

AWS

cloud-architectureproject-managementstakeholder-managemententerprise-transformations

We are seeking a Customer Solutions Manager (CSM) to join our global Automotive & Manufacturing Industries team. In this highly visible role, you will be responsible for helping guide AWS customers along their multi-year journey to the cloud, ensuring that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

Our team is committed to helping industry enterprise customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers, which means that we focus on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.

If you are excited about the prospect of using your cloud architecture experience to assist our most valuable customers, tackling challenging problems, have a hand in shaping the future of cloud adoption, enhancing and growing your own skills, and having fun, then we would love to hear from you.

You will be a critical partner to our customers, leveraging your experience with large scale cloud transformations and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational, and governance aspects of a successful AWS cloud journey.

You will interface with customer and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. You will manage cadence by leading the reporting and tracking functions along the way. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey.

You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms.

Successful candidates will have a strong technical background, be aware of details that matter, have excellent problem solving abilities, and be exemplary communicators both at the executive and project team level. Your enterprise cloud experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.

Key job responsibilities
You will establish a deep understanding of your customer’s business vision, culture and processes, and evangelize AWS services and influence customers to adopt the right solution at the right time. Customer Solution Managers (CSM) are responsible for four focus areas:

Accelerating AWS Adoption through delivery and execution of customer cloud initiatives

Customer Enablement, you will serve as the customer’s cloud journey coach and be the voice of the customer within AWS, evangelizing customer needs to AWS leadership, product, and engineering teams

Implement governance structures to effectively govern both our partnership with the customer, and the customer’s adoption of AWS

CSMs are able to effectively coordinate cross-functional resources, drive disciplined project delivery, and quantify the tangible business benefits that customers realize through their cloud transformation initiatives. This holistic approach to customer engagement, coupled with the CSM's deep understanding of the Automotive & Manufacturing Industry and AWS capabilities; positions CSMs as trusted advisors who can guide customers through every stage of their cloud journey - from initial strategy and planning to migration, modernization, and ongoing optimization.

This position requires up to 25% travel.

About the team
The AWS Industries (AWSI) team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers in their cloud journeys and work backwards from their industry-specific needs to transform their businesses and industries. Our team focuses on business outcomes and industry use cases on behalf of our customers, whether that is how we build products and solutions, how we sell, how we deliver, or how we partner.

Basic qualifications

- 3+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
- 5+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience
- Experience in customer-facing roles
- Speak, write, and read fluently in Japanese
- Experience in Business English skills, both verbal and written

Preferred qualifications

- AWS or other cloud certification
- Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
- PMP certification, or SCRUM/Agile, SAFe certification
- Experience implementing cloud services including migrations and modernization projects or similar
- 3+ years of solving problems with technology in the Automotive & Manufacturing industries experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Customer Solutions Manager, AWSI Automotive & Manufacturing, AWS at Amazon rates 10 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Customer Solutions Manager, AWSI Automotive & Manufacturing, AWS is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in JP, 13, Tokyo.
The job was posted on July 24, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

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Skills and AI tools this role asks for

Cloud ArchitectureProject ManagementStakeholder ManagementEnterprise TransformationsAWS

Questions you could be asked

Tell me about a project where cloud architecture was part of your work. What did you do?
Tell me about a project where project management was part of your work. What did you do?
Tell me about a project where stakeholder management was part of your work. What did you do?
Tell me about a project where enterprise transformations was part of your work. What did you do?
Walk me through how you've used AWS in your day-to-day work.

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List these exact terms on your resume: Cloud Architecture, Project Management, Stakeholder Management, Enterprise Transformations, and AWS. An applicant tracking system matches the wording, not the idea.
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