AmazonPosted 1w ago

Customer Solutions Manager Intern, AWSI - 2027

Customer Solutions Manager Intern, AWSI - 2027 at Amazon scores 30 out of 100 on AI centrality, which makes it AI Level 1 of 4 (Little AI) on this board. The level measures how much of the work is AI, not seniority.

US, WA, Seattleinternfull-time$103k

AI in this role

Support strategic AWS customers as a Customer Solutions Manager intern within the emerging talent program.

awsaws-cloud

customer-relationscloud-computingtechnical-solutionsconsulting

At Amazon, our tech isn't just a tool, it's your playground. Our engineers work on scalable systems, cloud services, and customer-facing products that operate at global scale. This is an environment where you learn by building. Whether you're creating cloud-native solutions, optimizing machine learning models, or building products that drive experiences for millions of customers around the globe, your work reaches the world, fast. You'll take ownership early, collaborate across teams and disciplines, and grow your skills as you tackle new problems. There's no single path forward here, with a chance to explore different directions and shape your journey as you go. This is where ambition meets opportunity and, where the impact of what you build helps define what comes next, for customers and for you.

AWS Emerging Talent Program – Customer Solutions Manager intern.

The Emerging Talent (ET) program within AWS Industries and Strategic Accounts develops the next generation of AWS Customer Solutions Managers (CSM). We prepare talented individuals to work with AWS's most influential and strategic customers, helping them transform their businesses on the AWS Cloud.

Program Overview:

Our program offers a 3-month mentorship where you will:

- Learn how to drive technical solutions on the AWS Cloud in collaboration with the AWS Solution Architect team

- Understand how to engage with customers and deliver value from the AWS engagement and build the trust of our customers

- Develop skills to lead customer engagements and drive technical and business strategy discussions

- Work alongside experienced professionals who will guide your development

- Work on AWS Services and AWS AI Tools to enhance your skills.

Location Details: Seattle, WA

Start Date Details: This is a cohort-based program where everyone is required to start on the same day. The start date is tentatively set for June 21st, 2027.

What You'll Do:
As part of your internship, you may:

- Engage directly on actual business challenges

- Gain hands-on experience building on the AWS cloud

- Apply AWS services and architectural best practices in real-world scenarios

- Develop technical and business acumen through working backwards from actual customer problems

- Work with mentors to build and implement solutions for actual business needs

- Prepare for a role advising AWS's most strategic and influential customers through practical experience

What Sets Our Program Apart:
Unlike other development programs that focus primarily on classroom training, our internship program provides:

- Immediate hands-on experience involving real customer needs

- Direct engagement opportunities throughout your development

- Practical application of your skills in actual business environments

- Real-world problem solving

Key job responsibilities
- Create solutions that address customer business problems and accelerate the adoption of AWS services

- Interface with customer stakeholders, including developers and team leads

- Drive effective feedback gathering from customers, distill and translate feedback into clear business and technical requirements for product and engineering teams

- Drive business outcomes through technology adoption

- Advise customers on cloud strategy, digital transformation, or Gen AI/Agentic strategy

A day in the life
Are you passionate about driving innovation towards a technology you believe in and want to build? Join this session to explore the role of a Customer Solutions Manager (CSM) . As CSMs at AWS, we embrace our differences and truly believe everyone has a unique skill set that can help build the future of technology for our customers. Come join me to learn how you can become a builder.

About the team
The Emerging Talent team within AWS Industries and Strategic Accounts develops the next generation of field-ready talent (Solutions Architects, Customer Solutions Managers, and sales professionals) who work with some of the largest, most influential customers across a variety of industries. We take a cohort-based approach to talent development and provide new builders the resources (education, mentorship, job shadow opportunities) to thrive in a customer-facing role.

Basic qualifications

- Experience programming with at least one modern language such as C++, C#, Java, Python, Golang, PowerShell, Ruby
- Experience with two or more of the following: networking fundamentals, security, storage or databases (relational or NoSQL), operating systems (Unix, Linux, and/or Windows)
- Experience developing and delivering presentations to large and diverse audiences
- Experience communicating across technical and non-technical audiences, including executive level stakeholders or clients
- Technical depth in one or more areas: cloud migrations, application modernization, data & analytics, infrastructure optimization, security & compliance, or AI/ML/Gen AI/Agentic
- Strong written and verbal communication skills with the ability to translate complex technical concepts into executive-level narratives
- Familiarity with Generative AI / Agentic AI concepts with the ability to facilitate strategic conversations on GenAI use cases, adoption frameworks, and business impact
- Experience managing a portfolio of complex, high-value workloads across industry verticals
- Currently in the process of obtaining, a bachelor's degree or above in computer science, computer engineering, or related technical field with a conferral date between December 2027 and September 2028
- Must be 18 or older

Preferred qualifications

- Experience implementing a cloud-based technology solution in a school project or while working for a company
- Track record of building trusted advisor relationships with external customers, resulting in measurable business outcomes (revenue growth, workload expansion, executive sponsorship)
- AWS Associate-level certification(s) or above.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

Seattle, WA, USA - 103,275.00 USD Annually

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Skills and AI tools this role asks for

Customer RelationsCloud ComputingTechnical SolutionsConsultingAwsAws Cloud

Questions you could be asked

Tell me about a project where customer relations was part of your work. What did you do?
Tell me about a project where cloud computing was part of your work. What did you do?
Tell me about a project where technical solutions was part of your work. What did you do?
Tell me about a project where consulting was part of your work. What did you do?
Walk me through how you've used Aws in your day-to-day work.

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