Customer Solutions Manager - Protected Categories (L.68/99 Art.1)

Amazon is hiring a Customer Solutions Manager - Protected Categories (L.68/99 Art.1) in Milan, United States. It pays €56k a year and Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
The posting mentions AWS, cloud migration and project management among its tools and skills.
Level classes it as a senior role.
Amazon has 20,000+ other open roles on Level.

AI in this role

Customer Solutions Manager helping enterprise Italian customers execute large-scale cloud migrations and transformations on AWS.

AWS

cloud-migrationproject-managementstakeholder-managementchange-management

“This position is preferably intended for candidates belonging to Protected Categories with certification as beneficiary law 68/99 Art.1 (employment of people with disability) “.

As an Amazon Web Services (AWS) Customer Solutions Manager (CSM) you will be responsible for helping guide the largest and most complex Italian customers along their multi-year journey to the cloud. In this highly visible position you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer.

In the role, you will be a critical partner to our AWS customers, leveraging your delivery experience with large scale transformations to help shepherd the customer through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey.

You will interface with AWS customers and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey.

At AWS, you are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms.

Successful candidates will have a strong delivery and change management background, be detail oriented, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams. Your enterprise experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.

You will evangelize AWS services and influence customers in adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day-to-day management of your customers successful adoption of AWS.

Do you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business problems that have big customer impact?

Come build the future with us.

The applicable collective agreement for this role is CBA for employees of Telecommunication Sector. The position is classified at level 7 or above, depending on the candidate’s skills, competences and experience.

The minimum gross annual base salary for this position is listed below. The base salary listed corresponds to working on a full-time basis. For part-time hours, the salary will be pro-rated.

Amazon reserves the right to offer a higher salary and/or level, depending on the candidate's skills, competencies, and experience. Amazon's package may include a sign on payment. In addition, the candidate may be eligible to participate in a restricted stock unit scheme operated independently by Amazon.com Inc. in USA.

Your recruiting team will share final salary and any restricted stock unit scheme if applicable, depending on skills and requirements.

In addition to statutory benefits, and those applicable to the relevant CBA, company supplementary benefits may apply subject to further terms.

Italy - 55,500 EUR gross annually.

Basic qualifications

- Experience leading complex, large scale IT/digital/business transformation or migration programs
- Experience in a customer facing role
- Great written and verbal communication skills, including a demonstrated ability to effectively deliver information to C-suite/VP level
- Strong organizational and troubleshooting skills with precise attention to detail

Preferred qualifications

- Direct experience implementing AWS/cloud services
- Robust understanding of key technology and market trends
- AWS Solution Architect Associate certification

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Customer Solutions Manager - Protected Categories (L.68/99 Art.1) at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Customer Solutions Manager - Protected Categories (L.68/99 Art.1) is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The listed salary is €56k a year.
The role is based in IT, MI, Milan.
The job was posted on June 29, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Cloud MigrationProject ManagementStakeholder ManagementChange ManagementAWS

Questions you could be asked

Tell me about a project where cloud migration was part of your work. What did you do?
Tell me about a project where project management was part of your work. What did you do?
Tell me about a project where stakeholder management was part of your work. What did you do?
Tell me about a project where change management was part of your work. What did you do?
Walk me through how you've used AWS in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Cloud Migration, Project Management, Stakeholder Management, Change Management, and AWS. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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