Customer Success Engineer

Customer Success Engineer, Scandit USA

Imagine the what. Build the how.

Scandit gives people superpowers. Whether enabling delivery drivers to make quicker deliveries, matching a patient with their medication, or allowing retailers to make store operations more efficient, our technology automates workflows and provides actionable insights to businesses in a variety of industries.

Your opportunity

We're seeking a Customer Success Engineer to join our US team and support a portfolio of key enterprise accounts.

This is a more technical Customer Success role than most.

You’ll be the technical partner customers’ engineers rely on: building demos, sharing code to unblock integrations and guiding implementation, while owning adoption, renewal and growth. This is not an account management or sales role.

Travel and location setup

Travel: c.20% on average, sometimes at short notice, usually 1 to 3 day trips to customer sites and Scandit events.

Timezone requirements: Central or Eastern time zone. You'll work US business hours, with overlap with our European colleagues in the morning.

Working arrangements: If you are near Boston, you can work from our office 2 to 3 days a week; alternatively, this position can be done remotely if you are not near our Boston office. 

What you'll do

• Own a portfolio of key US enterprise accounts and drive adoption, retention, and growth
• Become a deep expert in Scandit's products and SDKs, and guide customers through technical decisions
• Lead discovery conversations and translate customer needs into feasible Scandit solutions
• Build tailored demos and share code snippets and small integrations to unblock customers
• Run workshops, adoption reviews, and QBRs with technical and business stakeholders
• Spot at-risk accounts early and expansion opportunities, and partner with Sales to act on them
• Be the voice of the customer inside Scandit, working with Product, Engineering, and Support
• Use AI tooling (Claude Code, etc.) to speed up customer-facing technical work

Must have

• 2+ years in a customer-facing technical pre-sales, post-sales or support role at a B2B software company e.g. Customer Success Engineer, Solutions Engineer, Technical Account Manager, etc.
• A solid technical foundation and coding experience in any language: you have written or debugged code, scripts or integrations, ideally using SDKs or APIs
• Strong written and verbal communication, and you can present to both business and technical audiences and explain a technical problem clearly and concisely
• Strong strategic thinking and analytical skills
• A solid understanding of enterprise IT architectures
• You build strong relationships with customers and colleagues, and you are likeable, humble and fun to work with
• You learn quickly and act on feedback and coaching

Nice to have

• Strong discovery skills: translating customer requirements into feasible technical solutions
• A track record running workshops, adoption reviews or QBRs
• Experience working with Product, Engineering, Sales and Marketing
• Background as a software engineer, mobile developer, solutions engineer or solutions consultant
• Mobile development experience (iOS, Android, React Native or Flutter)
• Industry experience in retail, transport and logistics, computer vision, or mobile data capture
• Salesforce and a CS platform such as Planhat (what we use) or Gainsight
• Comfort using AI development tools such as Claude Code

How we hire

1. A 30 to 45 minute call with our Talent Acquisition Manager
2. A 30 to 45 minute conversation with the hiring manager
3. A 1-hour technical interview with a member of the team (no preparation needed)
4. A 1-hour panel presentation of a case study, sent at least 5 days before

Why Scandit

• Certified "Great Place to Work" in 7 countries
• Smart, people-first culture
• Flexible office, hybrid, or home working
• Individual equity plan in a high-growth company
• Learning and development opportunities
• Offices in Zurich, London, Tampere, Warsaw, Boston, and Tokyo
• Plus benefits specific to your location

Imagine the What. Build the How.

“Everybody is welcome here” - Is a celebrated component of our DNA. At Scandit we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be a safe space for all. All qualified applications will receive consideration for employment without regard to race, color, nationality, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. We help you capture every opportunity. www.scandit.com

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