Customer Success Executive

Octopus Energy is hiring a Customer Success Executive. Level rates it ; you can apply on Octopus Energy.

Level's read on this job

Level rates this customer service role Little AI ●○○○: aI is not part of the work.
The posting mentions b2b customer success, client relations and data analysis among its tools and skills.
Level classes it as a mid-level role.
Octopus Energy has 164 other open roles on Level.
Posted within the past two weeks.

AI in this role

Customer Success Executive needed in London to manage B2B client schemes, analyze operational data, and drive process improvement projects.

b2b-customer-successclient-relationsdata-analysisproject-management

What we do. Electric Car Leasing Why we do it. Greener. Fairer. Future.

We’re looking for an exceptional Customer Success Executive to join our Scheme Delivery team in London. This team is focused on the operational excellence of our Salary Sacrifice Scheme for employers, making sure our B2B clients have a seamless experience with Octopus EV.

This role is designed for a seasoned B2B service delivery professional who wants to operate with high autonomy. Alongside handling the day-to-day non-commercial activities, you’ll wholly own strategic projects.

What you'll do...

Serve as a key point of contact for day-to-day, non-commercial scheme activities via email and phone, ensuring fast, high-quality outcomes for our clients
Champion scheme interests and be subject matter experts on EV salary sacrifice to our Growth teams and wider Octopus EV departments
Analyse customer feedback and operational data to identify friction points and personally drive solutions that improve internal processes
Lead and deliver on projects aimed at enhancing the customer experience, improving self-service and reducing repetitive inbound
Own activities that ensure a smooth scheme operation, such as managing complaints & escalations, and resolving reporting & invoicing queries
Key KPIs: scheme satisfaction, response and resolution times, reduction in inbound contact, and other Customer Success related goals

What you'll need...

4+ years of relevant B2B client facing experience
Proven track record of supporting B2B clients to resolve queries and deliver exceptional service
Comfortable using data and customer feedback to identify root causes and justify operational change
Experience working with service metrics (e.g. response times, satisfaction scores, accuracy, issue resolution)
A track record of taking internal or operational projects from concept to completion
Excellent listening and communication skills, with the ability to build rapport in challenging customer situations
To be comfortable collaborating with cross functional teams to deliver ongoing improvements
A completer-finisher mentality, super organised, efficient and ruthlessly focussed on customer-centric outcomes
A good understanding of the B2B2C dynamic relating to our schemes and their employees

💚 Why else you'll love it here

💰 Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
🎉 Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co-owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about! 🎁 Visit our perks hub - Octopus Employee Benefits
🏆 Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times best company to work for in 2024. We were named 6th out of the top 100 start-ups to work for by Tempo in 2025 and on Glassdoor we were voted 50 best places to work in 2022. Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership
Just to let you know, we are dog friendly company so you may see our 4 legged friends in the offices - feel free to bring yours! Rest assured though, we've taken lots of precautions for those who have allergies!

About us The electric revolution has arrived - and from 2035 you’ll no longer be able to buy a new petrol or diesel car in the UK. We’re building a whole new way for drivers to join the electric charge and not only learn about and shop for their EV online, but experience a 'lease for life' through an industry changing customer experience. This is the chance to join one of the UK’s most exciting start-ups – making it easy for individuals and businesses to go electric by getting their car, charger and energy all in one cracking deal. Octopus Electric Vehicles launched in 2018 to make it seamless to switch to cleaner, greener driving. Our mission is to drive sustainable change, decarbonise the planet and provide our customers with fair pricing and a fantastic experience. We're an Octopus Energy company—an innovative new energy supplier. We are part of the Octopus Energy Group, which seeks to improve the lives of millions of people by transforming the industries we operate in. The Octopus Group incorporates Octopus Energy, Octopus Healthcare, Octopus Investments, Octopus Property, Octopus Ventures and Octopus Labs. Please note we use AI to help us assess applications fairly and objectively.
Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic! Studies have shown that some groups of people, like women, are less likely to apply to a role unless they meet 100% of the job requirements. Whoever you are, if you like one of our jobs, we encourage you to apply as you might just be the candidate we hire. Across Octopus, we're looking for genuinely decent people who are honest and empathetic. Our people are our strongest asset and the unique skills and perspectives people bring to the team are the driving force of our success. As an equal opportunity employer, we do not discriminate on the basis of any protected attribute. Our commitment is to provide equal opportunities, an inclusive work environment, and fairness for everyone.

How we rate this

Customer Success Executive at Octopus Energy rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Customer Success Executive is an open job at Octopus Energy.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in London (GB).
The job was posted on October 28, 2026.
Seniority: mid.
Applications are handled by Octopus Energy. Apply on Octopus Energy

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

B2b Customer SuccessClient RelationsData AnalysisProject Management

Also common in customer service jobs at this level

AI agents SQL AWS Generative AI Azure Python

Pay

Typical customer service job: $98k

This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs

Questions you could be asked

Tell me about a project where b2b customer success was part of your work. What did you do?
Tell me about a project where client relations was part of your work. What did you do?
Tell me about a project where data analysis was part of your work. What did you do?
Tell me about a project where project management was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: B2b Customer Success, Client Relations, Data Analysis, and Project Management. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

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