Customer Success Lead

About Pigment

Pigment is the AI business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive, feature-rich solution, empowering every team from Finance to HR to build, adapt, and align strategic plans in real time.

Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally. We’ve passed $100M in ARR, doubling year-over-year, and we’ve just announced a $250M Series E at a $2.3B valuation. Large enterprises like Danone, DirecTV, Siemens, Snowflake, ServiceNow, and Unilever choose Pigment over legacy incumbents, and AI-native companies like Anthropic, ElevenLabs, and Uber trust it as the reasoning runtime for their enterprise data.

AI is at the core of the platform: 85% of new metrics in Pigment are now created by an Agent. Our patent-pending Modeler Agent lets teams build and evolve complex planning models in minutes using natural language, and the new funding will accelerate our proprietary, patent-pending compute engine, Graphite, and the AI agents that run on it, as well as our expansion into new regions.

With a team of 600+ across Paris, London, New York, San Francisco, and Toronto, we’re backed by top-tier investors, with the Series E led by the Scaleup Europe Fund, managed by EQT. We were named a Visionary for the second consecutive year in the 2025 Gartner® Magic Quadrant™ for Financial Planning Software.

At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo, all while working as one team. If you’re driven by innovation and ready to make an impact at scale, we’d love to hear from you.

The Role

As the Regional Customer Success Lead for North America, you’ll play a pivotal role in helping our customers achieve lasting success with Pigment while mentoring and empowering a team of talented Customer Success Managers. This is an opportunity to help lead and shape a growing regional team while developing broader markets.

What You’ll Do

• Lead and coach the team: Guide, coach, and support Customer Success Managers to strengthen relationships, deliver business value, and drive account growth.
• Collaborate across teams: Partner with Sales, Professional Services, Partners, and Product to align strategies and deliver a seamless customer experience. Share insights and feedback to inform Pigment’s roadmap and go-to-market approach.
• Get hands-on: Work alongside your team to manage implementations and ensure customers realize the full value of Pigment with strong adoption.
• Build executive partnerships: Establish trusted advisor relationships with customer executives and sponsors, driving advocacy, satisfaction, and long-term success.
• Drive measurable outcomes: Define and track KPIs for your team and accounts, creating and executing plans that deliver results. Ensure consistent execution of the customer journey, from onboarding through renewals. Navigate escalations with professionalism, building trust with senior stakeholders and internal teams.
• Expand business impact: Partner across customer organizations to uncover new use cases, drive expansion, and maximize business value.
• Build community and thought leadership: Contribute to Pigment’s customer community through events, content, and best-practice sharing.
• Shape the product: Develop deep product expertise and collaborate closely with Product to influence vision, roadmap, and customer experience.

Who You Are

• Empathetic, empowering leader: You inspire your team while living Pigment’s values: Thrive Together, Never Settle, Go For It, and Be Real, Be Humble.
• Executive relationship builder: Proven ability to engage senior stakeholders and build trusted, long-term partnerships.
• Strong communicator and presenter: Skilled at simplifying complex solutions and delivering compelling presentations to executives.
• Strategic and analytical: Able to define goals, measure progress, and use data to drive better customer outcomes.
• Deployment expertise: Experienced in implementing SaaS platforms across organizations and driving long-term adoption.
• Adaptable and resilient: Thrive in a fast-paced, high-growth environment with evolving priorities.
• Collaborative problem-solver: Bring curiosity, creativity, and a strategic mindset to customer challenges and cross-functional work.

What We Offer

• Competitive base salary and variable compensation
• Stock options, so you have a stake in Pigment’s growth
• Medical/dental/vision, 401(k), PTO
• Brand new offices in major cities including New York, Austin, San Francisco, and Toronto
• High-end equipment (based on stock/availability)
• One company offsite every year

How We Work

• Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organizations.
• Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet.
• Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community.
• Go For It: We are biased towards action. Every action leads to learning, and these learnings get us one step closer to our mission.
• Be Real, Be Humble: We are generous with our feedback, open to change our views, and we approach it with empathy knowing everyone is trying to do the best for Pigment.