Customer Success Management Mid Market - Internship

AI in this role

OUR STORY: 🇪🇺 Join Scaleway and shape the sovereign cloud of tomorrow ! Since 1999, we have been designing secure, sustainable infrastructures aimed at supporting the most ambitious companies. Historically known for our dedicated servers (Dedibox), we made a strategic shift to cloud computing in 2015. Staying true to our principles of simplicity, flexibility, and technical excellence, we have become one of the leading players in Europe in the sector. With the rise of artificial intelligence, we have strengthened our commitment, supported by the Iliad Group, which is investing €3 billion to develop a serious, sovereign AI alternative to American and Asian giants. Every day, thanks to our fast-growing portfolio of cloud and AI products (bare metal, containerization, serverless, AI, etc.), Scaleway proudly serves thousands of customer across the private and public sector, from corporations like France Télévisions or Hachette Livre, to fast-growing startups like Photoroom and Biolevate, to institutions like the City of Copenhagen. 📍 Our offices are located in Paris, Lille, Toulouse, Rennes, Rouen, Bordeaux and Lyon.

WHY WE NEED YOU ?

Our growth is driving us to strengthen our Customer Success Management (CSM) team to support the development and retention of our customers.

Your mission will be to support CSMs in engaging and developing our customer base, with a particular focus on customer outreach, QBR preparation, and customer follow-up help. You will also contribute to improving CSM processes and customer data, helping the team deliver a high-quality and proactive customer experience at scale.

YOUR FUTURE TEAM

We work in a collaborative and international environment where the diversity of Scalers, combined with a spirit of sharing, helps bring new projects to life every day, advancing our ambitions together.

You will be part of a team of 13 people, dedicated to supporting, retaining, and developing Scaleway customers through strong relationships and a deep understanding of their business and technical challenges. The team works closely on customer engagement, process improvement, and cross-functional projects with other internal teams.

YOUR DAILY ROUTINE

Tasks

Launch and coordinate customer outreach campaigns alongside CSMs, from customer segmentation and campaign preparation to follow-up and results tracking
Support the preparation of Quarterly Business Reviews (QBRs) by gathering relevant customer insights and data, structuring key messages, and preparing presentation materials
Organise, prepare and participate in customer meetings alongside CSMs, in particular for mid-market customers
Write meeting summaries and ensure follow-up actions are clearly identified and tracked
Analyze customer feedback and usage data to identify relevant insights and engagement opportunities
Contribute to cross-functional projects to improve CSM processes, tools, and customer journeys
Support the team in maintaining high-quality customer data and using CSM tools and dashboards for customer monitoring

ABOUT YOU

HARDSKILLS :

Currently a Master’s student (M1 or M2) in a business school or engineering school
Good communication skills, with the ability to structure information and produce clear written and presentation materials
Analytical skills, with the ability to turn data into actionable insights and tell a clear story
First experiences through school projects, internships, or student jobs
Strong interest in customer relationship management, customer engagement, and the tech/cloud ecosystem
Comfortable working with digital tools such as Slack, Google Workspace and CRM tools (Salesforce is a plus)

SOFTSKILLS :

Curious and eager to learn
Proactive and comfortable taking ownership of projects
Interested and engaged in understanding customer needs
Good listening skills
Open-minded and collaborative
Organized and reliable

WHAT YOU WILL FIND AT SCALEWAY ++++

Offices: Our offices are spacious, dynamic workspaces with bold design, conveniently located near public transport. Most of our offices feature outdoor spaces (terraces) and bike parking facilities.
Dining: Our chef provides a healthy meal service at the headquarters, and breakfast is available across all our sites year-round. Scalers working from regional sites enjoy a Swile card for lunches.
Well-being commitments: Whether it’s access to a gym, daycare places, or discounted services for caring services, Scaleway is committed to supporting Scalers in maintaining a balanced life.
International environment: With dozens of nationalities, Scaleway offers a stimulating environment where English is as widely spoken as French.
Career & Mobility: Our managers value internal mobility, and opportunities to transition to other entities within the Iliad Group are accessible to all Scalers.

🚀 Why join the Scaleway adventure ?

✔ A rich and diverse product offering: Scaleway offers over 100 public cloud products in IaaS, PaaS, and AI.

✔ A cutting-edge technical environment: Scaleway provides modern infrastructures, including high-performance bare metal servers, to tackle exciting technical challenges.

✔ Commitment to responsible cloud: Scaleway is dedicated to a more responsible cloud, with data centers powered solely by renewable energy since 2017, minimizing our ecological footprint and holding top-level certification.

🔜 THE NEXT STEPS …

HR interview (15 min)
Interview with the managers to understand your skills, motivations, and interest in the role (45 min)
Interview with Louise to validate your fit with the team and our culture (45 min)

📅 Internship start date: January 2027

📍 Location: Paris

How we rate this

Customer Success Management Mid Market - Internship at Scaleway rates 37 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.