Customer Success Manager

Granola is hiring a Customer Success Manager in San Francisco, United States. It pays $180k-$250k a year and Level rates it ; you can apply on Granola.

Level's read on this job

Level rates this customer service role Works on AI ●●●○: the daily work is on AI products, without building the model.
Pay on this posting starts 80% higher than the typical customer service posting on Level.
The posting mentions Attio, Stripe and Juro among its tools and skills.
Level classes it as a mid-level role.
Granola has 21 other open roles on Level.

AI in this role

Manage high-value enterprise accounts and drive adoption of AI-powered note-taking tools as a Customer Success Manager at Granola.

attiostripejuroomni

customer-successsaasenterprise-accountsonboarding

About Granola

Hey! We're team Granola 👋 We're building the leading AI-powered notepad for people in back-to-back meetings, a product that's spreading through teams and redefining how knowledge is captured and used. We help teams turn messy call notes into structured insight, so they can spend more time focusing on what's important and less time on admin.

The Opportunity

We're growing our US Customer Success team and looking for our next CSM to join our founding US CSMs in San Francisco. You'll own a book of our highest-value enterprise accounts end-to-end, from onboarding through renewal and expansion. You'll be a core part of a small, ambitious team where your work directly impacts customer experience and our US GTM motion.

What You'll Do

Own and grow a book of business across business, enterprise, and high-potential accounts, from onboarding through renewal and expansion.
Run high-touch onboarding for strategic accounts, including custom kickoffs with Sales and Recruitment.
Become a deep product expert and trusted advisor to customers, helping them design workflows, best practices, and change management around AI-powered note-taking.
Take on technical ownership of AI integrations and setup (e.g., MCP-style integrations, AI tooling) as the product evolves.
Contribute to our CS playbook: processes, metrics, cadences, and how we segment and support accounts as we scale.
Collaborate closely with Sales, Product, and Leadership to bring customer insights into roadmap and go-to-market decisions.

What We're Looking For

Your background looks something like…

4+ years in Customer Success (ideally 5+), with at least 2 years managing a consistent book of business at the same company throughout the post-sales lifecycle (onboarding, adoption, renewal / upsell).
Experience in PLG / high-velocity SaaS environments (think Intercom, HubSpot, or earlier-stage Monday.com/Asana-style products) rather than large, heavy enterprise motions.
Comfort working with modern SaaS and GTM stacks (e.g., Attio, Stripe, Juro, Omni). Experience with AI products & integrations is a strong plus.
US-based and able to work from our San Francisco office 5 days a week once we have one (no visa sponsorship available).

As a person you...

You're a builder: resourceful, self-sufficient, and excited to help shape CS processes, playbooks, and systems as we grow.
You're hungry and ambitious. You care about growth, impact, and taking on wide scope in a small team.
You're genuinely customer-obsessed: you build strong rapport, ask sharp discovery questions, and leave people feeling understood and supported.
You're curious about product and AI, and enjoy digging into how things work and pushing for deeper understanding.
You communicate clearly, collaborate well with Sales and Product, and are comfortable operating with ambiguity in a fast-moving startup.

Nice to have

Hands-on experience with AI tooling or integrations (e.g., MCP-style integrations, AI-powered workflows, or similar).
Experience at an earlier-stage company where you helped shape the CS function.

About the Opportunity

We are living in the most exciting time for tool builders since Engelbart's demo in 1968 and we want to assemble the best crew to build this future together. Our compensation philosophy is to hire the best people in the market and pay them accordingly with salary, variable, and equity.

Lastly, we think amazing talent comes from all kinds of life journeys and experiences. If what is written above speaks to you, whether you look like a fit on paper or not, please reach out.

How we rate this

Customer Success Manager at Granola rates 65 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Customer Success Manager is an open job at Granola.
Level rates this role AI Level 3 of 4: Works on AI.
The listed salary is $180k-$250k a year.
The role is based in San Francisco Office.
The job was posted on June 9, 2026.
Seniority: mid.
Applications are handled by Granola. Apply on Granola

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer SuccessSaasEnterprise AccountsOnboardingAttioStripeJuroOmni

Also common in customer service jobs at this level

AI agents LLM Generative AI SQL AWS Python

Pay

This job starts at: $180k
Typical customer service job: $100k

This posting starts 80% above the typical customer service job. See customer service jobs

Questions you could be asked

Tell me about a project where customer success was part of your work. What did you do?
Tell me about a project where saas was part of your work. What did you do?
Tell me about a project where enterprise accounts was part of your work. What did you do?
Tell me about a project where onboarding was part of your work. What did you do?
Walk me through how you've used Attio in your day-to-day work.

Adapt your resume

List these exact terms on your resume: Customer Success, Saas, Enterprise Accounts, Onboarding, and Attio. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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