AmazonCustomer Success Manager, Consumer Electronics
Amazon is hiring a Customer Success Manager, Consumer Electronics in Seattle, United States. It pays $80k-$102k a year and Level rates it ; you can apply on Amazon.
Level's read on this job
- Level rates this customer service role Uses AI ●●○○: an ordinary role that requires AI tools.
- Tools and skills the posting cites include AI Tooling, customer success and vendor management.
- Level classifies it as a mid-level role.
- Level lists 20,000+ other open roles at Amazon.
AI in this role
Customer Success Manager supporting vendor growth on Amazon platforms while leveraging internal AI tooling for efficiency.
Build foundational expertise in vendor partnership management while directly impacting customer experiences on Amazon's retail platform. As a Customer Success Manager, you'll coordinate vendor relationships, execute tactical business plans, and develop the analytical and collaborative skills that drive growth for Amazon Vendor Services.
Join our team as a Customer Success Manager in Amazon Vendor Services, where you'll support vendor growth through data-driven execution and relationship building. This role focuses on coordinating vendor initiatives, analyzing performance data, and learning to influence outcomes across internal and external stakeholders. You'll work within a collaborative team environment, receiving guidance while building toward independent delivery. This position offers a strong foundation for career growth in customer success and vendor management.
Key job responsibilities
• Coordinate vendor initiatives and execute tactical business plans that support growth and improve customer experience
• Analyze performance metrics and learn to develop data-driven recommendations that drive adoption and ROI
• Build collaborative relationships with vendors, serving as a reliable point of contact for day-to-day needs
• Advise vendors on utilizing Amazon tools, policies, and programs while escalating blockers and risks appropriately
• Identify opportunities to improve team processes and contribute to operational efficiency
• Leverage internal AI tooling to drive efficiencies and expedite problem solving
A day in the life
• Review vendor performance data and prepare summaries for team discussions
• Collaborate with teammates to resolve vendor inquiries and coordinate solutions
• Participate in vendor meetings, managing agendas and driving detailed discussions
• Support project execution by tracking status, identifying blockers, and escalating roadblocks
• Contribute to team knowledge-sharing sessions and process documentation
About the team
Amazon Vendor Services (AVS) is a paid suite of services designed to build long-term partnerships between Amazon and its vendors — making Amazon the retailer of choice. AVS pursues three core goals:
• Accelerate vendor growth on Amazon
• Drive higher vendor satisfaction with Amazon, fostering greater engagement and investment
• Build sustainable, efficient e-commerce partnerships between Amazon and vendors
As a Customer Success Manager, you serve as the hub of your vendor's interactions with Amazon. Vendors rely on their CSM as a first point of contact for troubleshooting, high-level analysis, and joint business planning. To deliver on these goals, we develop exclusive services and tools that accelerate vendor growth, provide preferred treatment in how vendors interact with us, and enable proactive management of their business.
Basic qualifications
- Bachelor's degree or equivalent
- 3+ years of vendor or client-facing experience in Account Management, Vendor Management, and/or relevant experience in Buying, Planning, or Merchandising (or equivalent)
- Demonstrated analytical and problem-solving capabilities
- Proficient in Microsoft Excel for use of data manipulation and interpretation
- Excellent written and verbal communication skills
Preferred qualifications
- 3+ years of relevant vendor/client-facing experience
- Experience in retail, e-commerce, or technology industries
- Proficiency in data analysis and presentation tools
- Background in project coordination or operational support
- Leverage internal AI tooling to drive efficiencies and expedite problem solving
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, SEATTLE - 80,200.00 - 101,800.00 USD annually
USA, WA, Seattle - 80,200.00 - 101,800.00 USD annually
How we rate this
Customer Success Manager, Consumer Electronics at Amazon rates 45 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.
Uses AI. An ordinary role that requires AI tools.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Also common in customer service jobs at this level
Pay
- This job starts at
- $80k
- Typical customer service job
- $98k
This posting starts 18% below the typical customer service job. See customer service jobs
Questions you could be asked
- Tell me about a project where customer success was part of your work. What did you do?
- Tell me about a project where vendor management was part of your work. What did you do?
- Tell me about a project where data analysis was part of your work. What did you do?
- What's a project where you used AI Tooling hands-on?
- This role expects you to use AI tools as part of the job. Which ones have you used, and for what?
Adapt your resume
- List these exact terms on your resume: Customer Success, Vendor Management, Data Analysis, and AI Tooling. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
- Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.
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