Customer Success Manager, Global Selling PMO GSSC

Amazon is hiring a Customer Success Manager, Global Selling PMO GSSC in Shenzhen, China. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this customer service role: aI is not part of the work.
Tools and skills the posting cites include customer success, project management and go to market.
Level classifies it as a mid-level role.
Level lists 20,000+ other open roles at Amazon.

AI in this role

Customer Success Manager owning the seller journey and GTM strategy for Amazon Warehousing & Distribution in China.

customer-successproject-managementgo-to-marketsupply-chain

Amazon Global Selling has been helping individuals and businesses increase sales and reach new customers around the globe. Today, more than 50% of Amazon's total unit sales come from third-party selection. The Global Selling team in China is responsible for recruiting local businesses to sell on Amazon’s WW marketplaces, and supporting local Sellers’ success and growth on the Amazon. Our vision is to be the first choice for all types of Chinese business to go globally.
The Global Selling PMO team collaborates with many Amazon’s global teams to support the high-growth global selling business, continuously identify new opportunities, and drive new initiatives through design, development, launch, and post-launch management.
We are seeking a Customer Success Manager to own the seller journey for Amazon Warehousing & Distribution, Amazon's strategic supply chain product. You will connect China local teams and global product teams, turning seller insights into GTM strategy and product direction that drives program adoption and growth.

This role requires strong business judgment, comfort with ambiguity, and the ability to translate complex seller needs into actionable recommendations.

Key job responsibilities
• Conduct deep-dive investigations into seller experiences across the AWD seller journey; go beyond surface-level feedback to uncover real seller needs by segment.
• Synthesize Voice of Seller (VoS) inputs into structured business requirements and advocate seller needs across internal organizations.
• Design and lead structured seller engagement initiatives to maintain a grounded understanding of pain points and unmet needs.
• Partner with Product Managers to influence product roadmap and policy improvements, representing seller and industry perspectives.
• Communicate product needs effectively to senior leaders and product owners, fostering alignment across differing viewpoints.
• Develop differentiated GTM strategies for different seller cohorts.
• Translate strategic direction into actionable plans with clear milestones and success criteria.
• Build enablement tools, FAQs, sales playbooks, and training materials to equip Account Management teams to drive AWD seller adoption.
• Define and monitor key seller success metrics; use data to identify trends and recommend program interventions.
• Drive cross-functional programs from scoping through execution, managing timelines and stakeholder alignment.

Basic qualifications

- Experience with strong project management skills and the ability to thrive in a fast-paced environment
- Experience solving complex problems quantitatively and develop actionable data-driven business recommendations
- Experience working with and influencing senior level stakeholders
- Experience in English-language communication skills, both written and verbal

Preferred qualifications

- Experience in logistics, or experience in e-commerce, retail or advertising
- Experience working with global cross-functional teams
- Experience in Sales, Territory Planning, Merchandising, and/or relevant experience within Customer Success, Account Management, or negotiating, nurturing, and growing customer relationships

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Customer Success Manager, Global Selling PMO GSSC at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Customer Success Manager, Global Selling PMO GSSC is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in CN, 44, Shenzhen.
The job was posted on August 28, 2026.
Seniority: mid.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer SuccessProject ManagementGo To MarketSupply Chain

Also common in customer service jobs at this level

AI agents SQL AWS Generative AI Azure Python

Pay

Typical customer service job: $98k

This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs

Questions you could be asked

Tell me about a project where customer success was part of your work. What did you do?
Tell me about a project where project management was part of your work. What did you do?
Tell me about a project where go to market was part of your work. What did you do?
Tell me about a project where supply chain was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Customer Success, Project Management, Go To Market, and Supply Chain. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

Get your CV reviewed before you apply

Send your CV and the role you want next. Your review arrives by email within 3 days.

Get a free CV review Check your resume with the ATS resume checker