Customer Success Manager - Public Sector

Salesforce is hiring a Customer Success Manager - Public Sector for a remote role open to applicants in United States. It pays $123k-$186k a year and Level rates it ; you can apply on Salesforce.

Level's read on this job

Works on AI ●●●○ is how Level rates this customer service role: the daily work is on AI products, without building the model.
The listed pay starts 23% above the typical customer service posting on Level.
The posting lists this role as remote.
Tools and skills the posting cites include Agentforce, AI agents and customer success.
Level lists 1,500+ other open roles at Salesforce.

AI in this role

Drive adoption and strategic value for complex public sector customers using Salesforce AI and CRM platforms.

agentforce

ai-agentscustomer-successpublic-sectoraccount-managementdigital-transformation

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

The Experience

The Customer Success Manager is a strategic and experienced individual contributor responsible for driving quantifiable business impact across our most complex, often multi-org Signature customers. As a primary strategic partner focused on the customer’s business goals, this role improves their adoption, technical health, and expertise to realize the maximum value out of their Salesforce investment.

We are looking for candidates who have experience supporting customers in one or more of the following industries:

Federal Civilian (FedCiv) – Work with non-defense federal agencies (such as Health & Human Services, Commerce, and Transportation) to drive digital transformation initiatives that improve citizen services, requiring knowledge of federal procurement processes and the ability to obtain a Public Trust clearance.

What You'll Actually Be Doing

Strategic Accountability and Account Leadership

Engage clients based on calculated ROI, and craft a clear engagement charter with specified goals and metrics to align internal and external teams.
Own the Signature experience across complex, multi-org customers, integrating customer priorities and timelines into comprehensive success plans.
Act as the central resource for the team and the customer, proactively taking ownership of customer needs and drawing expert resources into customer situations as needed.

Trusted Advisory and Executive Influence

Cultivate relationships with customer IT and business executive leadership, and drive consensus among key internal and external stakeholders.
Combine expert Salesforce knowledge with deep business insight to deliver effective recommendations that advance the customer’s core business goals.

Domain Expertise and Risk Mitigation

Identify problems early and use the Red Accounts Escalation Play and Case Oversight & Incident Management processes when high-value renewals or Go-Live dates are at risk, questioning assumptions to uncover root causes.
Guide customers through AI governance frameworks, Trust Layer best practices, and safety-by-design principles.

You're Our Person If...

Experienced business professional, preferably with 5-6 years of relevant industry expertise in Customer Success, SaaS platform use, or related strategic consulting fields.
Exceptional communication and presentation skills with a demonstrated ability to influence effectively at all levels, including executive and C-level.
Ability to handle objections, navigate complicated discussions, and drive alignment. Must demonstrate persistence in the face of adversity and disappointment.

Cloud/Platform Requirements:

5-6 years experience supporting customers using Sales Cloud and Service Cloud.
Working knowledge of core features:Sales Cloud: Leads, Accounts, Contacts, Opportunities, Forecasting, Reports & DashboardsService Cloud: Cases, Knowledge, Queues, Service Console, Omni-Channel routing

Even Better If...

Additional Salesforce product certifications are a plus (AI Associate, Administrator, Advanced Administrator, Platform App Builder, Data 360 Specialist, Agentblazer).

Note: this role is office-flexible, and the expectation is to be in-office a minimum of three (3) days per week.

This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position.

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $123,100 - $186,300 annually There is a different range applicable to specific work locations. In California and New York, and select cities in the metropolitan areas of Boston, Chicago, Seattle, and Washington DC, the base pay range for this role in those locations is $147,400 - $202,600 per year. Your recruiter can share more about the specific salary range for the job location during the hiring process. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

How we rate this

Customer Success Manager - Public Sector at Salesforce rates 60 out of 100 for how much of the daily work is AI. That makes it Works on AI (AI Level 3 of 4). The level is about AI in the job, not seniority.

Classification

Works on AI. The daily work is on AI products, without building the model.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Customer Success Manager - Public Sector is an open job at Salesforce.
Level rates this role AI Level 3 of 4: Works on AI.
The listed salary is $123k-$186k a year.
The role is based in Virginia - Mclean and is marked remote.
The job was posted on October 7, 2026.
Seniority: senior.
Applications are handled by Salesforce. Apply on Salesforce

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

AI agentsCustomer SuccessPublic SectorAccount ManagementDigital TransformationAgentforce

Also common in customer service jobs at this level

LLM Generative AI SQL AWS Python Machine learning

Pay

This job starts at: $123k
Typical customer service job: $100k

This posting starts 23% above the typical customer service job. See customer service jobs

Questions you could be asked

How do you decide when an AI agent can act on its own versus asking for approval first?
Tell me about a project where customer success was part of your work. What did you do?
Tell me about a project where public sector was part of your work. What did you do?
Tell me about a project where account management was part of your work. What did you do?
Tell me about a project where digital transformation was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: AI agents, Customer Success, Public Sector, Account Management, and Digital Transformation. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Show where AI is part of your daily process, not a one-off project. This role expects it to be a running habit.

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