Level

MaltPosted 3mo ago

L1

Customer Success Public Sector

Customer Success Public Sector at Malt scores 0 out of 100 on AI centrality, which makes it a Level 1 role on this board.

ParismidFR Executive/Cadre

AI in this role

Manage customer onboarding and success for public sector framework agreements and tenders at a freelance marketplace.

customer-successonboardingpublic-sectoraccount-management
🪐 Discover our galaxy   Join the Future of Work ! Malt is Europe's leading freelance marketplace, connecting over 1,000,000 talented freelancers with 100,000+ companies. Founded in 2013, we're transforming how work gets done through our tech-powered, human-centered platform. What makes us different:   - A diverse team of 600 Malters across 6 European countries - A culture that champions equality (50% of our Comex are women) and inclusive growth - Backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI - A mission to give everyone the freedom to work differently   Ready to help shape the future of work? Your next chapter starts here! 🪐   At Malt we believe that Ambition is the Way, so all lists of missions and responsibilities are non-exhaustive.

You will join Malt as a Customer Onboarding & Success Manager - Public Sector, based in Paris Manager Customer Success - Global, Public sector & SMB, you will work hand-in-hand and transversally with our Account Managers dedicated to the Public Sector.

 Your main mission will be to ensure the smooth deployment and flawless execution of framework agreements (accords-cadres) and public tenders throughout their lifecycle. You will be the guarantor of compliance with public procedures and tracking commitments, acting as the primary operational point of contact for public beneficiaries and freelancers.

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Skills and AI tools this role asks for

Customer SuccessOnboardingPublic SectorAccount Management

Questions you could be asked

  1. Tell me about a project where customer success was part of your work. What did you do?
  2. Tell me about a project where onboarding was part of your work. What did you do?
  3. Tell me about a project where public sector was part of your work. What did you do?
  4. Tell me about a project where account management was part of your work. What did you do?

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  • List these exact terms on your resume: Customer Success, Onboarding, Public Sector, and Account Management. An applicant tracking system matches the wording, not the idea.
  • Attach one line of real, concrete experience to at least one of them — a tool named with nothing behind it rarely survives a human read.

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