ASMLCustomer Support Engineer
ASML is hiring a Customer Support Engineer. Level rates it ; you can apply on Level.
Level's read on this job
- Level rates this customer service role Little AI ●○○○: aI is not part of the work.
- Tools and skills the posting cites include Ms Office, Excel and Powerpoint.
- Level files it as a mid-level role.
- Level lists 657 other open roles at ASML.
- The role was posted in the last few days.
AI in this role
Install, maintain, and repair complex equipment at customer locations while providing technical support.
Introduction to the job
Customer Support Engineer for equipment
Role and responsibilities
- Install equipment at customer's locations, including equipment with new features, unload components, inspect for damage, assemble, align and test. Analyze applicability, accuracy and adherence to design specifications. Recommend design changes or substitution of materials when appropriate.
- Evaluate and diagnose problems and make appropriate repairs. Work with co-workers, customer & field support in isolating and solving problems.
- Maintain and optimize equipment on a daily basis to enhance functionality and prevent problems.
- Train customers in use and routine maintenance of equipment. Answer customer questions and assist customers in a professional manner. Act as a resource for users on routine malfunctions. Advise users of appropriate actions to correct malfunctions and may recommend changes in user procedures.
- Perform administrative and coordination duties, including pass-downs, work orders, field service reports, system problem reports, and monthly reports. Prepare written technical reports on an independent basis. Provide if appropriate support and assistance to less experienced ASML or local personnel as necessary.
- Should expect to spend more than 50% of the time inside the clean room working with mechanical and electrical equipment.
- Can work flexibly, can accept overtime working
- Have initiative to communicate with colleagues and learn from them
- Can accept manager/leader’s arrangement based on company business needs
Education and experience
Bachelor, Master
>1yr working experience is prefered.
Skills
- Analysis techniques and tools
- Open-minded and communication skills
- MS office software, including Excel, Powerpoint, Word
- English CET 4 or above
- Base skill of using hand tools. (Allen Key, Torque Wrench, Spanner, etc)
Other information
- Passionate and willing to learn
Inclusion and diversity
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.
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How we rate this
Customer Support Engineer at ASML rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Pay
- Typical customer service job
- $101k
This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs
Questions you could be asked
- Tell me about a project where customer support was part of your work. What did you do?
- Tell me about a project where equipment installation was part of your work. What did you do?
- Tell me about a project where troubleshooting was part of your work. What did you do?
- Tell me about a project where repair was part of your work. What did you do?
- Tell me about a project where technical reporting was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Customer Support, Equipment Installation, Troubleshooting, Repair, and Technical Reporting. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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