Customer Support Officer.Client Experience and Conduct Group-Customer Service

Mashreq is hiring a Customer Support Officer.Client Experience and Conduct Group-Customer Service in Bengaluru, India. Level rates it ; you can apply on Mashreq.

Level's read on this job

On Level's scale, this customer service role is Little AI ●○○○: aI is not part of the work.
Level classes it as a junior role.
Mashreq has 329 other open roles on Level.
Posted in the last few days.

AI in this role

Job Purpose:

To delight internal and external customers over the phone ( inbound & outbound -call back)
• Interact with customers over the phone to understand their banking needs.
• Provide excellent customer service to achieve customer loyalty.
• Resolve problems over the telephone.
• End-to-end follow-up of customer issues
• Migrate customers to digital channels
• Convert sales opportunities to meet financial targets.
• Clarify and explain procedures and products over the telephone.
• Capture and report customer feedback towards continual product development.

Key Result Areas

Achieve the required KPI set in terms of Adherence, CRD, AHT, Quality score, and post-call survey NPS

Operates in a Call Centre environment where the interface with customers is over the telephone.

• Operates within standard rules and guidelines set by the Bank and additional ones set by and unique to the CXCG Inbound call center.
• Mostly related to explaining procedures or providing information regarding retail banking products.
• Also involves root cause analysis and reversals of charges when necessary.

Knowledge, Skills, and Experience

University Graduate (preferably with some finance/banking or maths component).
• 1 – 3 years’ experience
• Very customer-focused
• Computer literacy is a must
• Excellent communication skills in English & Urdu/Hindi
• Strong listening & Strong interpersonal skill

How we rate this

Customer Support Officer.Client Experience and Conduct Group-Customer Service at Mashreq rates 36 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Customer Support Officer.Client Experience and Conduct Group-Customer Service is an open job at Mashreq.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in Bengaluru, Karnataka, India.
The job was posted on November 9, 2026.
Seniority: junior.
Applications are handled by Mashreq. Apply on Mashreq