Customer Support Representative

RELX is hiring a Customer Support Representative in Manila, Philippines. Level rates it ; you can apply on RELX.

Level's read on this job

Uses AI ●●○○ is how Level rates this customer service role: an ordinary role that requires AI tools.
Tools and skills the posting cites include customer support, communication and problem solving.
Level classifies it as a mid-level role.
Level lists 790 other open roles at RELX.

AI in this role

Customer Support Representative handling inquiries and processing requests while applying enterprise AI tools to support technical workflows.

customer-supportcommunicationproblem-solvingroot-cause-analysis

Job Description

• Maintain Customer experience at all times
• Ensure all the assigned activities orders/agreements/emails requests are processed within the agreed TAT & quality.
• Respond professionally to customer queries by phone, chat and e-mail using the Best Practice guidelines.
• Adhering to Business/Process requirements as per SOP/Training Module.
• Develop in-depth knowledge of their process/business
• Complete RCA(Root Cause Analysis)for any escalations received for the team with appropriate CAPAs
• Understand and have end to end process knowledge for the process
• Ensure all assigned application UATs are completed within schedule
• Ensure Quality Audited whenever required for the team
• Plan and work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.
• Provide flexible support for team members and other teams. Demonstrate a positive and flexible approach to changing business priorities.
• Develop a network necessary to knowledgeably respond to customer enquiries, requests and claims etc.,

• Identify and escalate recurring or consistent problems with system functionality and process.
• Contribute ideas to the improvement of Process.
• Is able to effectively identify and analyze problems and propose solutions.

• Actively seek opportunities for personal development including progression across the wider department.
• Be open in communication and react constructively to feedback to improve your performance

• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.

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How we rate this

Customer Support Representative at RELX rates 40 out of 100 for how much of the daily work is AI. That makes it Uses AI (AI Level 2 of 4). The level is about AI in the job, not seniority.

Classification

Uses AI. An ordinary role that requires AI tools.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Customer Support Representative is an open job at RELX.
Level rates this role AI Level 2 of 4: Uses AI.
The role is based in Manila.
The job was posted on September 23, 2026.
Seniority: mid.
Applications are handled by RELX. Apply on RELX

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer SupportCommunicationProblem SolvingRoot Cause Analysis

Also common in customer service jobs at this level

AI agents Generative AI SQL AWS

Pay

Typical customer service job: $99k

This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs

Questions you could be asked

Tell me about a project where customer support was part of your work. What did you do?
Tell me about a project where communication was part of your work. What did you do?
Tell me about a project where problem solving was part of your work. What did you do?
Tell me about a project where root cause analysis was part of your work. What did you do?
This role expects you to use AI tools as part of the job. Which ones have you used, and for what?

Adapt your resume

List these exact terms on your resume: Customer Support, Communication, Problem Solving, and Root Cause Analysis. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
Put the AI tool in a bullet point about what you did, not just in a skills list. This role treats it as a required part of the job.

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