ABBCustomer Support Specialist
ABB is hiring a Customer Support Specialist in Jakarta, Indonesia. Level rates it ; you can apply on Level.
Level's read on this job
- Little AI ●○○○ is how Level rates this customer service role: aI is not part of the work.
- Some of the work can be done remotely, according to the posting.
- The posting mentions Sap, Erp and customer support among its tools and skills.
- ABB has 2,000+ other open roles on Level.
- This posting went up in the last few days.
AI in this role
Customer Support Specialist providing technical, order, and payment assistance while coordinating internal stakeholders at ABB.
At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.
This position reports to:
Customer Operation Manager__
Your role and responsibilities
In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction.
The work model for the role is: hybrid
This role is contributing to the PG 4094/MO/MOSE/Customer Operation in Jakarta and Surabaya.
You will be mainly accountable for:
- Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
- Recommending appropriate solution for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., order status, invoice, etc.) is in place.
- Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.
- Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.
You will join a dynamic and high performing team, where you will be able to thrive.
Qualifications for the role
- Bachelor’s degree in Business Administration, Engineering, Marketing, Finance, or a related field.
- Minimum 3 years of experience in Sales Support, Customer Service, Commercial Operations, Tender/Bid Management, or a related business support function.
- Working knowledge of ERP systems, preferably SAP.
- Proactive communication skills with the ability to coordinate effectively across sales, service, operations, and customer stakeholders. Good teamwork, accountability, and customer-oriented mindset.
- Ability to identify potential risks, resolve issues efficiently, and support effective decision-making.
- Fluent in English and Bahasa Indonesia, both written and spoken.
More about us
ABB Motion Service (MOSE) is part of ABB's Motion Business Area, a global leader in motors, drives, and lifecycle services. We help customers across a wide range of industries improve reliability, productivity, energy efficiency, and sustainability through innovative service solutions and technical expertise. Our Customer Support team plays a critical role in delivering seamless customer experiences by managing order execution, coordinating with internal stakeholders, and supporting the efficient delivery of service solutions to our customers.
#ABBCareers
#RunwithABB
#Runwhatrunstheworld
Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.
Ready to make an impact?
Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.
How we rate this
Customer Support Specialist at ABB rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Pay
- Typical customer service job
- $100k
This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs
Questions you could be asked
- Tell me about a project where customer support was part of your work. What did you do?
- Tell me about a project where order management was part of your work. What did you do?
- Tell me about a project where sales support was part of your work. What did you do?
- Tell me about a project where cross functional coordination was part of your work. What did you do?
- Tell me about a project where problem solving was part of your work. What did you do?
Adapt your resume
- List these exact terms on your resume: Customer Support, Order Management, Sales Support, Cross Functional Coordination, and Problem Solving. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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