Customer Support Specialist

Boeing is hiring a Customer Support Specialist. Level rates it ; you can apply on Boeing.

Level's read on this job

Level rates this customer service role Little AI ●○○○: aI is not part of the work.
Tools and skills the posting cites include SAP, Salesforce and MS Office.
Level classifies it as a mid-level role.
Level lists 824 other open roles at Boeing.
The role was posted in the last few days.

AI in this role

Coordinate customer inquiries, order processing, and delivery of aviation spare parts in an international customer support role.

sapsalesforcems-officeexcel

customer-serviceorder-processinglogisticsissue-resolutioncommunication

Customer Support Specialist

Company:

Boeing Distribution Services S.R.L.

Boeing Global Services, Consumables & Expendables (C&E) Distribution Business is looking for a Customer Support Specialist for our office in Lonate Pozzolo (near Milano), Italy.

In this exciting role, you will coordinate customer inquiries and ensure timely delivery of spare parts and chemicals by working closely with suppliers, customers and a variety of internal departments. Your responsibilities include tracking orders, managing delivery requirements, and resolving any issues to support smooth and efficient service.

Position Responsibilities:
Duties will include (but are not limited to):

Internal customer support for the sale of consumables (i. e. small hardware, electronics, lighting and chemicals) for the aviation industry for both OEM and MRO usage
Looking after an international customer base from order receipt to payment and ensuring that the agreed services are fulfilled
The responsibility for order processing and administration, including regular deadline monitoring in daily coordination with materials management and shipping departments to ensure on-time deliveries
Regular communication with your customers about the status of their orders and coordinate any changes
Monitoring returns and processing complaints together with internal teams like Quality Assurance and Procurement
Being the first point of contact for any escalations or claims made by the customer, making sure to include the appropriate stakeholders and resolving any issue efficiently

Basic Qualifications (Required Skills and Experience):

2+ years of relevant professional experience in customer service in the aviation and/or wholesale sector
Prior experience within after sales or order resolution in a customer facing role
Fluent Italian to communicate effectively with external customers and internal teams
Intermediate English skills to navigate our systems more easily

Preferred Qualifications (Desired Skills/Experience):

Proficiency in working with common ERP and CRM tools. Particularly SAP and Salesforce
Proficiency with the MS Office package, especially Excel
Familiarity with working for an international customer base
Ability to work in a fast-paced environment across multiple time zones and manage competing priorities
Enjoyment of daily customer contact and working independently

Conflict of Interest:

Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process

What we can offer:

Annual salary reviews
Participation in Boeing’s incentive programs
Lunch Vouchers for each day worked
Cross-functional and international collaboration around the globe
Tailored training opportunities for your area of work
This role is a CBA livello 3 contract

Please note that the information shown below is a general guideline only. Pay is based upon candidate experience and qualifications, as well as market and business considerations.
Summary pay range: EUR 32.200 – EUR 46.000

Work Authorization:
This requisition is for a locally hired position in Italy. Candidates must have current legal authorization to work immediately in Italy.
Boeing will not attempt to obtain Immigration and labor sponsorship for any applicants.

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Not a Shift Worker (Italy)

How we rate this

Customer Support Specialist at Boeing rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Customer Support Specialist is an open job at Boeing.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in ITA - Lonate Pozzolo, Italy.
The job was posted on October 22, 2026.
Seniority: mid.
Applications are handled by Boeing. Apply on Boeing

Prepare for this job

Built from this posting and from similar jobs on Level.

Skills and AI tools this role asks for

Customer ServiceOrder ProcessingLogisticsIssue ResolutionCommunicationSAPSalesforceMS Office

Also common in customer service jobs at this level

AI agents SQL AWS Azure Google Cloud Python

Pay

Typical customer service job: $100k

This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs

Questions you could be asked

Tell me about a project where customer service was part of your work. What did you do?
Tell me about a project where order processing was part of your work. What did you do?
Tell me about a project where logistics was part of your work. What did you do?
Tell me about a project where issue resolution was part of your work. What did you do?
Tell me about a project where communication was part of your work. What did you do?

Adapt your resume

List these exact terms on your resume: Customer Service, Order Processing, Logistics, Issue Resolution, and Communication. An applicant tracking system matches the wording, not the idea.
Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.

Want an expert to read your CV for this job?

Free. Send your CV and the role you want next. We reply by email within 2 to 4 business days.

Get a free CV review Get an express CV review Check your resume with the ATS resume checker