FoodicsCustomer Support Specialist
Foodics is hiring a Customer Support Specialist. Level rates it ; you can apply on Level.
Level's read on this job
- Little AI ●○○○ is how Level rates this customer service role: aI is not part of the work.
- The posting mentions Crm, customer support and ticketing systems among its tools and skills.
- Level classes it as a junior role.
- Foodics has 26 other open roles on Level.
- This posting went up within the past week.
AI in this role
Provides first-line customer support, handles client inquiries, and documents issues in the CRM.
Who Are We❓
We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarter in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.
The Job in a Nutshell💡
We are looking for those who are excited to be part of our team in the Center of Excellence! As a Customer Support Specialist, you will handle clients’ inquiries and requests regarding Foodics products and overall incoming communication channels
In short, you will be our first line of support for customers, with the primary goal of providing optimum service at all times!
What Will You Do❓
- Handle and provide the correct answers for client inquiries received at the center of excellence.
- Escalate and follow up with concerned teams with Foodics in case any support is needed from their side until reaching case resolution.
- Document communication logs into our CRM and ticketing systems with accuracy.
- Train clients on using Foodics products using multiple virtual channels.
- Report daily events to team leaders and highlight areas where more attention may be needed.
What Are We Looking For❓
- Bachelor’s degree in any major. (Preferred)
- 0 - 1 year of experience in call center or customer service roles
- High fluency in the English language, especially speaking and communicating verbally (Must)
- Excellent typing skills (Must)
- Flexible to work in different shifts in Khobar - On-site (Must)
- Comfortable and skilled in delivering training (Preferred)
- Willing to work hard and with autonomy to handle customer cases till case resolution
- Is naturally strong in communication, with great ability for problem-solving
- Comfortable in conducting routine tasks while maintaining quality standards.
What We Offer You❗
We believe you will love working at Foodics!
- We offer highly competitive compensation packages, including bonuses and the potential for shares.
- We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
- Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
- We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.
How we rate this
Customer Support Specialist at Foodics rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.
Little AI. AI is not part of the work.
- ●●●● Builds AI80 to 100
- ●●●○ Works on AI60 to 79
- ●●○○ Uses AI40 to 59
- ●○○○ Little AI0 to 39
Levels come from how often the tools, models and workflows of the role are named in the posting itself. Open the description and count.
Prepare for this job
Built from this posting and from similar jobs on Level.
Skills and AI tools this role asks for
Pay
- Typical customer service job
- $100k
This posting doesn't list pay. Use the typical customer service figure when pay comes up. See customer service jobs
Questions you could be asked
- Tell me about a project where customer support was part of your work. What did you do?
- Tell me about a project where ticketing systems was part of your work. What did you do?
- Tell me about a project where communication was part of your work. What did you do?
- What's a project where you used Crm hands-on?
Adapt your resume
- List these exact terms on your resume: Customer Support, Ticketing Systems, Communication, and Crm. An applicant tracking system matches the wording, not the idea.
- Attach one line of real, concrete experience to at least one of them. A tool named with nothing behind it rarely survives a human read.
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