DaaS Engineer

Keppel is hiring a DaaS Engineer in Singapore, Singapore. Level rates it ; you can apply on Keppel.

Level's read on this job

On Level's scale, this role is Little AI ●○○○: aI is not part of the work.
Level classifies it as a mid-level role.
Level lists 196 other open roles at Keppel.
The role was posted within the past two weeks.

AI in this role

JOB DESCRIPTION

Job Responsibilities

Provide L2 technical support and advice to users on systems-related issues or queries

Perform administration/maintenance and works toward continuous optimization of systems performance related to Microsoft 365 & MDM product e.g Intune

May need to be on standby with on-call availability with varied shifts including nights, weekends and holidays during critical cutover or L1 incident management

Provide technical support for multiple customer environments on End User Devices operations

Provide support for Windows operating systems (OS), end-users software and applications

Develop and maintain technical documentation related to design, UAT, configuration, usage, troubleshooting, etc., for all Microsoft 365 & applications and services of MDM products

Work closely with Service Delivery Managers and Technical Managers to deliver operational service excellent to meet customer expectation

Provide support to project implementation and documentation.

Provide technical solution for project delivery and handle and resolve all technical aspects, with hands on approach

Work closely with Project Manager to deliver high-quality project implementation

Develop and maintain PowerShell scripts used to manage / support the Microsoft 365 & Intune

Any ad-hoc duties as assigned

Job Requirements:-

At least Diploma in any IT related courses

At least 3 - 5 years of IT experience. ICT experience in providing end user devices support / migration / implementation.

Fundamental knowledge of Microsoft 365 (Intune, Microsoft Teams, SharePoint online, Exchange Teams and Azure AD)

Familiarise with endpoint device management tools:

On-prem - Active Directory environment Group Policies (GPOs) related to endpoint devices. Other e.g. SCCM, BitLocker, LAPS

Familiarise with endpoint devices operating system (OS). Windows 10/11. Advantageous to know MacOS, iOS, Chrome OS

Candidates are required to handle clients professionally during all interfaces, and are customer oriented, and work effectively both independently and in a team environment

To have Microsoft 365 related certifications MD102, MS102, CompTIA A+, etc

Technical accredited competency for: Major hardware system vendors (e.g Lenovo, HP & Dell)

Basic programming knowledge e.g. PowerShell and Visual basic scripting

Office Productivity tools for writing and presentation skills needs.

Knowledge of IT lifecycle management

Knowledge of ITSM - Incident Management, Problem Management, Change Management, Asset Management, Patch Management '

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JOB REQUIREMENTS

Please refer to job description for more details.

BUSINESS SEGMENT

Connectivity

PLATFORM

Operating Division

How we rate this

DaaS Engineer at Keppel rates 39 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.