Data, AI and Systems Operations Coordinator

Change people’s lives and love what you do! Cochlear develops world-leading medical devices that help people hear. As a top 100 medical device company and market-leader in implantable hearing devices, more people choose a Cochlear-branded cochlear implant system than any other. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people’s lives.

About the Role

We are looking for a Data, AI & Systems Operations Analyst to support our Global Quality & Regulatory (Q&R) Data, AI & Systems team. This role combines operations, reporting, governance, digital collaboration and process improvement to help drive the successful delivery of data, AI and systems initiatives across a global organization.

You will play a key role in maintaining portfolio information, coordinating project and governance activities, supporting stakeholder communications, and improving team efficiency through automation, AI-powered tools and digital ways of working.

This is an excellent opportunity for someone looking to build a career in Data, AI, Digital Transformation, Business Operations, Portfolio Management or Technology Enablement.

Key Responsibilities

1. Portfolio & Operations Support

• Maintain project, portfolio and task information across approved enterprise tools.
• Support intake processes, governance activities, meetings, workshops, demonstrations and stakeholder engagements.
• Prepare meeting agendas, presentations, minutes, action logs and operational reports.
• Track actions, decisions, risks and follow-up activities to ensure timely completion.
• Support portfolio reporting, governance reviews and project closure activities.

2. Documentation & Stakeholder Communications

• Maintain and improve team documentation, knowledge repositories and collaboration platforms.
• Coordinate reviews and updates of procedures, templates, working instructions and team resources.
• Prepare presentations, communications, training materials and stakeholder updates.
• Support change management, user adoption and engagement activities for Data, AI and Systems initiatives.
• Assist leaders and project teams with administrative, reporting and coordination activities.

3. AI, Automation & Continuous Improvement

• Support reporting, dashboards and governance packs for leadership and stakeholders.
• Participate in lessons learned, post-implementation reviews and continuous improvement initiatives.
• Identify opportunities to simplify processes, improve consistency and reduce manual effort.
• Leverage AI tools, automation platforms and digital solutions to improve operational efficiency and documentation quality.
• Contribute to the ongoing improvement of portfolio governance, reporting, communications and operational practices.

About You

Required Qualifications & Experience

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, Data Analytics, Business Analytics, Business Information Systems, Software Engineering, Digital Business or a related discipline.
• 1-3 years of experience in project coordination, business operations, portfolio support, business analysis, data operations or technology-related roles.
• Strong organizational, planning, coordination and stakeholder management skills.
• Experience preparing professional reports, presentations, meeting materials and business communications.
• Hands-on experience using collaboration, productivity and knowledge management tools such as Jira, Confluence, SharePoint, Microsoft Teams, Microsoft 365, Microsoft Copilot, Planner, Power BI or similar enterprise platforms to manage tasks, maintain documentation, track activities, support reporting and enable effective team collaboration.
• Strong attention to detail with the ability to manage multiple priorities and work independently.
• Excellent written and verbal communication skills.

Preferred Experience

• Exposure to Data, Analytics, AI, Digital Transformation or Systems-related initiatives.
• Experience supporting project portfolios, governance activities or operational functions.
• Familiarity with Agile ways of working and project coordination practices.
• Experience coordinating workshops, stakeholder engagement sessions, demonstrations or training activities.
• Experience using AI tools, automation platforms or low-code technologies to improve operational efficiency.
• Experience within healthcare, manufacturing, medical devices or other regulated environments is advantageous.

Desirable Skills & Certifications

• Knowledge of Atlassian Jira and Confluence.
• Familiarity with Microsoft Copilot, Power Platform, Power Automate or other AI-enabled productivity tools.
• Understanding of Agile, Scrum or project delivery methodologies.
• Exposure to Lean Six Sigma, PRINCE2, PMP/PMBOK or related project management frameworks.
• Interest in process improvement, AI adoption, automation and digital transformation.

Why Join Us?

• Be part of a global Data, AI & Systems team supporting critical Quality & Regulatory initiatives.
• Gain exposure to enterprise-scale AI, analytics, automation and digital transformation programs.
• Develop skills in portfolio management, governance, stakeholder engagement and business operations.
• Work with stakeholders across multiple functions, regions and delivery partners worldwide.
• Build hands-on experience with leading digital workplace, analytics and AI technologies.
• Contribute to initiatives that drive innovation, efficiency and measurable business impact.

This role is ideal for early-career professionals with 1-3 years of experience who are passionate about Data, AI, digital technologies and business operations, and are looking to grow their career in a global, technology-enabled environment.

Cochlear Malaysia provides shared services to support Cochlear’s global operations. The growing team of professionals in Malaysia provides critical support in areas such as IT infrastructure and applications, development and testing, business intelligence development and support, procurement, customer service, service and repairs and returned device analysis engineering.

If you feel that you have the skills and experience to be successful in this role and take on new challenges to build your career with Cochlear, please start your application by clicking the apply button below.

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