Data Center HRP, AWS Builder Experience Team, BeXT AIS

Amazon is hiring a Data Center HRP, AWS Builder Experience Team, BeXT AIS. Level rates it ; you can apply on Amazon.

Level's read on this job

Little AI ●○○○ is how Level rates this role: aI is not part of the work.
Tools and skills the posting cites include hr strategy, employee relations and leadership coaching.
Level classifies it as a senior role.
Level lists 21,000+ other open roles at Amazon.

AI in this role

Senior Data Center HR Partner to drive strategic HR and builder experience initiatives across AWS clusters.

hr-strategyemployee-relationsleadership-coaching

Join Amazon's Builder Experience Team (BeXT) as a Senior Data Center HR Partner and make every day better for the Builders who power AWS. This is a 100% on-site role where you'll serve as the strategic HR partner to cluster operations leadership across multiple clusters. You'll operate with significant autonomy — applying senior judgment in precedent-setting situations, designing scalable mechanisms, and coaching site leadership teams through the most complex people challenges in a rapidly growing business.
What we are looking for:

Adaptability. Manage multiple scenarios across clusters utilizing HR expertise, consulting skills, and influence — often in precedent-setting situations where no clear playbook exists.

High Judgement. Make high-stakes decisions independently in ambiguous, multi-stakeholder situations. Navigate complexity with composure and serve as a go-to advisor for HRPs and site leadership.

Strategic Thinking. Connect sentiment trends, workforce data, and operational signals across clusters to identify systemic patterns. Translate cross-cluster insights into scalable recommendations that shape leadership action.

Influencing. Influence multiple levels of the organization across clusters — from builders to senior site leaders and cross-functional partners — without direct authority. Lead integrated people strategies through partnership.

Coaching. Develop site leadership capability at scale — designing structured coaching approaches and building manager strength across a portfolio of leaders.

Key job responsibilities
Builder Advocacy: Build trust through consistent floor/onsite presence, site walks & gemba walks across multiple clusters. Ensure execution and efficacy of onsite listening mechanisms, identifying and leading strategies based on risk patterns. Foster and role model an environment of inclusion for all Builders, ensuring they feel fully engaged in their work and valued for who they are. Independently manage relationships with employee representative boards.

Strategic Partnership: Serve as the primary HR partner to cluster operations leadership across multiple clusters, developing proactive strategies and goals focused on the Builder experience. Perform cross-cluster systemic risk detection — connecting sentiment trends, workforce data, and operational signals to provide recommendations to site leadership and HRBPs. Coordinate cross-cluster communications in partnership with site leadership. Present at monthly All Manager and All Team Meetings.

HR Expertise: Apply senior judgment to problem-solve across talent management, performance management, compensation, and employee relations — including precedent-setting cases where policy is insufficient or ambiguous. Lead high-complexity employee relations matters, navigating Amazon Policies with senior judgment. Lead workplace investigations in collaboration with Builder Relations and Labor Relations. Drive resolution of systemic pay, internal transfer, and hiring defects in partnership with central teams. Build procedural policy/governance standards (e.g., SOPs) designed for adoption across clusters.

Leadership Development: Design and deliver scalable manager capability programs, coaching site leadership through decision-making with empathy and sound judgment. Identify development opportunities through data, sentiment patterns, and onsite observation. Educate leaders on HR operating model standards and drive adoption across clusters. Support interviews for site manager and technical manager roles.

Cross-Functional Collaboration: Coordinate with HRBPs, Centers of Excellence (COEs), Employee Relations, and Labor Relations to deliver integrated people strategies across multiple clusters. Partner with New Hire Experience teams on orientation, onboarding, and lifecycle support for new site launches. Mentor HRPs and drive peer enablement. Manage through ambiguity in a fast-paced, continuously innovating environment.

Role Requirements

This is a 100% Onsite role and requires the ability to travel to assigned Data Center sites across multiple clusters within a region (estimated 30–40% travel).

Data Center environments are 24/7 operational facilities; flexibility to support off-shift populations and respond to time-sensitive people matters is expected.

This is an individual contributor role with no direct reports; leadership is demonstrated through influence, mentorship, and cross-functional partnership.

A day in the life
You'll conduct site walks across clusters with Operations, Safety, and Deployment leadership — staying close to what's happening on the ground while maintaining the altitude to spot patterns across sites. You'll analyze sentiment data and roundtable feedback to detect systemic risk, then partner with cluster leadership to translate those patterns into action. You'll coach site leaders through complex, high-stakes people decisions, lead workplace investigations, and design mechanisms and SOPs that drive consistency across your portfolio. You'll mentor HRPs, coordinate with cross-functional partners on integrated people strategies, and manage employee representative board relationships independently.

Basic qualifications

- Bachelor's degree in Human Resources, Human Resources Management, Labor Relations, Business/Management, Psychology, or a related field
- 7+ years of progressive HR experience, including experience in HR business partner, HR generalist, or HR site partner roles
- Experience supporting hourly/frontline populations of 100+ employees in an operations or manufacturing environment
- Experience leading workforce planning and people strategy through organizational change (site launches, expansions, restructuring, or closures)
- Demonstrated experience in employee relations including conducting investigations and managing complex, high-risk ER cases
- Working knowledge of federal and state employment law

Preferred qualifications

- Master's degree in Human Resources Management
- Experience assessing management and executive talent
- Experience developing and administering HR compensation plans
- Experience in human resources with companies supporting 250-500 or more associates
- Master's degree in business, HR, or a related field
- Experience in data center, critical infrastructure, construction, or technology operations environments
- Experience supporting a multi-site or multi-cluster scope across a geographic region
- Track record of building scalable HR programs, mechanisms, or standard work from scratch in a greenfield or high-growth environment
- Strong data analytics capability — experience using workforce data to drive insights and inform people strategy
- Experience partnering with and influencing senior leadership
- PHR, SPHR, SHRM-CP, or SHRM-SCP certification

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

How we rate this

Data Center HRP, AWS Builder Experience Team, BeXT AIS at Amazon rates 0 out of 100 for how much of the daily work is AI. That makes it Little AI (AI Level 1 of 4). The level is about AI in the job, not seniority.

Classification

Little AI. AI is not part of the work.

●●●● Builds AI80 to 100
●●●○ Works on AI60 to 79
●●○○ Uses AI40 to 59
●○○○ Little AI0 to 39

Levels come from how often the tools, models and workflows of the role are named in the posting itself. Read the description and count the AI tools, models and workflows it names.

Key facts

Data Center HRP, AWS Builder Experience Team, BeXT AIS is an open job at Amazon.
Level rates this role AI Level 1 of 4: Little AI.
The role is based in GB, Hemel Hempstead.
The job was posted on October 4, 2026.
Seniority: senior.
Applications are handled by Amazon. Apply on Amazon

Prepare for this job

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Skills and AI tools this role asks for

Hr StrategyEmployee RelationsLeadership Coaching

Questions you could be asked

Tell me about a project where hr strategy was part of your work. What did you do?
Tell me about a project where employee relations was part of your work. What did you do?
Tell me about a project where leadership coaching was part of your work. What did you do?

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List these exact terms on your resume: Hr Strategy, Employee Relations, and Leadership Coaching. An applicant tracking system matches the wording, not the idea.
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